TenantCloud Pro

To submit a ticket request I have to go through way too many steps, but to pay rent it’s at the bottom.

They purposely make it where you cannot easily switch to “auto-pay” so you get extra small fees every month when you pay rent. I’ve brought it to their attention multiple times. Many updates and it’s still not fixed.

It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality. Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.

Do not believe or trust them, they take a deposit for rent and make you a victim, I cannot reach customer service for 3 days, I cannot leave the house and it is a ridiculous application, please do not use it.

I’ve been using this app for almost 4 years now. It was a smaller business and let you use it free if you had less than about 50 doors. It’s extremely hard to navigate the app. It’s not intuitive. Online payments are are slow and broken that we’ve given up and had our tenants just Zelle us directly. Which isn’t ideal. Now that it’s Jan 2024. I noticed that I was locked out of my account to pay a new paywall fee I wasn’t aware of. No email, no notifications within the software. I posted to their FB group but they censor and block any negotiate questions or concerns you’ll ever have. The people on their community group have fled by the hundreds. The ones who do still use their online payment system say it’s taking 5-7 days to receive payments. Good luck keeping up with bills if your tenant ever pays late. Glad we’ve been taking payments separately and instantly. No response from FB. No response from online ticket. Decided to call them directly today and they confirmed they added a new paywall and there’s no more free accounts allowed. I simply asked for my records from my account for tax season and proof of records. They told me I have to pay to get those records lol. WOOW. You absolutely lost me as a customer if you’re going to randomly lock me out and ask for payment. If you’re going to outright disregard my records for the past 3 years. There’s no way I could recommend this company. Flee and don’t waste your time here.

I use this to manage a dozen rental properties. The interface is very good and intuitive. It has a lot of good features such as a customizable rent roll, task list for maintenance issues that replace what I used spreadsheets for. The applications and tenant portal for collecting rent online and receiving applications is good. Weaknesses are connecting to your bank, this took a while and payments received are slow. For example a tenant making a rent payment on thursday morning and on monday it still has not been put in my bank account. There needs to be a method of payment that accommodates popular apps like cash app or a label that can be assigned to how rent is marked paid by youbgvtnants that use these apps. Overall I like it but they have to improve in processing times or I'll move to one of their competitors.

I have been trying to find a feature or a button where I could just say, I don’t rent the unit anymore or disenroll. It’s annoying, to go back and forth. I already set up a direct deposit with my landlord and I messaged the app to disenroll me. And nothing came out of it. This app needs to be improvement.

Bad experience so far

I canceled my subscription back in June and unbeknownst to me they were still charging my credit card 3 months later. Can you say theft…?

Quite possibly the slowest payment processing platform to exist since the internet was invented. A check delivered by the pony express would arrive faster than it does with Tenant Cloud..