The Australian

I’ve been an overseas subscriber for around five years and would now like to cancel my subscription. It’s regrettable that you make this difficult as a matter of company policy. We are free to join and should be free to leave. I have tried to get though to your people and have spend a lot of money waiting on call hold. I would have thought that a reputable publication would be above this kind of bad behavior. May I suggest that you enable cancellation through your app (interesting that one can do pretty much anything except cancel)

What is going on with the live news section? The headline appears but no content. This app always goes 2 steps forward 1 step back every update.

Great print newspaper but poor transition to digital. Recurrent technical issues particularly with crossword. Dull and unimaginative visually compared to competitors. Needs makeover.

Hard to navigate to all stories. Next to useless app. Very biased moderation.

Continuing receipt of loading error Only access is daily paper without live updates Costs a lot per month but not delivering

The app opens with the current date and old news. Only way to read current news is through Tifays paper. Also unable to access games.

Fix the comments functionality please.

Please fix Sudoku

The app provides a real point of difference to a printed version of the paper as it allows comments. The ability to read what other readers think and if you want make a comment takes this publication from a simple news paper to a much more community immersive experience. That in itself is reason to subscribe to the digital edition. The app has improved from a year ago and is now is usable. Thanks for that. The weak link in this digital edition however is the moderation of the comments. It is absolutely woeful. Even a complimentary post can be rejected because the moderator obviously doesn’t understand any nuance of the post. The comments by necessity, not to be rejected by the moderators have to be bland, vanilla, not thought provoking and boring. The moderators have certainly trained me to produce comments lacking any strength or insight. It is a shame because the comments are one of the great things about a digital edition of a paper. I am amazed when a reader slips a really good comment past the low threshold of moderator concern. The very thing that differentiates the digital edition from the paper version is being destroyed by moderation which is in some cases simply ridiculous. I hope they introduce AI soon to moderate the comments. At least it would be consistent and would not reject comments that are obviously very very conservative.

Since the update, the only thing I can access on the Australian digital version are Mind Games. The app doesn’t let me access any other part of the Australian. Pretty hopeless.