The Celtic Collection

I was asked to download this app in order to check into my pre booked room. Have any of the developers ACTUALLY TRIED TO USE THIS APP? It’s utter tosh, trying to get you to book again, pay again and running around in circles. I regret the 2 star rating but can’t be bothered to change it. 1 is generous.

Simply put, it just doesn’t work. I have stayed multiple times and tried it again and again thinking Celtic Manor will have fixed it. It lets me enter my details, but doesn’t check me in. I’ve never managed to get a digital key on it. Always need to check in at reception. Asked them at my last stay and was told even for those it works for them the digital key doesn’t and they get locked out of their rooms!! Yet still, every time I stay I get sent a link telling me to download it and check in via it. It’s a total joke especially as all the reviews say the same thing and yet the hotel does nothing to rectify it and just keeps pushing this useless app. Shameful.

App will only take Gmail, Facebook or Apple ID which isn’t the business email I used to book the accommodation. Once I was able to open the app it then didn’t except Booking.com reference number. Check emails for Celtic Manor reference number and no reference number on email. Waste of time guess I will have to queue and check-in at the desk. Try before you buy comes to mind with this app bosses!

Would love to check in on be line but the app won’t let me. It also does not have a phone no to contact the hotel when you can’t check in online.

Nothing works properly on it, no back, keeps erroring and is really frustrating.

Never works just locks up on iPhones

Can’t access room key without signing in using one of the three provided methods (facebook, google and something else), despite already being signed into the app via work email address. Reservation emails state ‘feel free to use the Talk to Us functionality in the app’, only it doesn’t exist. Navigation is terrible, often need to close the app and re-open to get back to where you were trying to go.

Completely useless. I can’t book anything for our stay, the back buttons don’t work and it’s incredibly glitchy. And yet they do nothing about it. Guests deserve better than this.

Great app works fine for me 👌

Complete time wasting app, buttons don’t work.