The Mercury News for Mobile

Defective.

I saw the offer which was an interesting one $12.00 for two years. Very interesting that I can’t read articles unless I I get a free 30 day trial (?) I am a senior with limited computer knowledge. My complaint is that I can’t find a way to communicate with them to ask them what is going on. So I subscribe for two years and the only thing I’m getting from the subscription is two years of notifications telling me that I have read my allotment? Can someone please explain? I need help but there’s no place to navigate to for assistance or cancellations.

The decision to remove landscape orientation (for no apparent reason) was a mistake. Maybe at least tell us why this was necessary? I use Apple’s Magic Keyboard and that works only in landscape orientation. To use the SJMN app now, I have to disconnect from power, hold the tablet in my hands, and do without the keyboard. This is a bummer!

After 50 years in the Bay Area, still my favorite news source.

I’m not sure why they removed support for landscape orientation, it ruins the experience when using the iPad Smart Cover as a stand, which only props up the iPad horizontally.

I like to bookmark things I find in the paper, but finding the content on the app is an adventure in using the right keywords in search. Would love to have a better search experience or maybe articles IDs to use in search (can’t believe I’m suggesting this: aol keywords)

The latest “update” in early November 2023 renders this app utterly unusable. Not only does it continually ask me to login to the app I am already logged into it overwhelms the user with ads, pop-ups, and other absolute visual garbage. I am actually considering canceling my hardcopy subscription to the newspaper because this app shows they care absolutely nothing for the readers of this paper, but only for the advertisers.

Dreading the cancellation process— very long hold time for that.

Where is Billing? I can’t find it on this iPhone App. Also as a subscriber, the App must make it easy to manage account but it does not. Please update. Thanks!

Poor app design and subscription and login problems. Second time I have tried to use this, like the paper but app is horrible.