The St. James

UI/UX designer and front-end dev here. St. James as a gym is pretty great. Staff equipment and facility is good! But this app and the overall experience has been lackluster to say the least. Classes fail to load, schedule returns error messages, and barcode often comes up blank. Quality of life updates are sorely needed. Please have the team conduct additional usability testing and have these P1 and P0 issues addressed.

Now I can’t view my schedule and I can’t change my password. I can’t get to my barcode to checkin at the gym. This app consistently crashes and/or the system is unavailable. Useless

Every few weeks the app forgets who I am, claims I don’t have a membership, and tells me I can’t sign up for any classes. I have to delete it, log out, reset my password, log back in , and pray that it works again (about 50% success rate). When the app is working, it makes me log in again before I can sign up for classes even if I have just logged in. Just very glitchy and I wish they would take care of these issues so I don’t have to keep calling tech support when my app/account become unlinked.

It would be way better if it supports Apple Watch as well

Overall, the app is ok to use. Scheduling classes is fairly easy, seeing schedule in the app is fine. Finding the barcode could be more intuitive; a single click for it would be nice. My BIGGEST issue is that I don’t think you can’t add a class to your google or apple calendar through the app. That’s a major flaw on my view! Unlike most apps (mind body, e.g.) that let you add to your calendar with one click. It’s annoying to have to book through this app then create an event in my personal calendar.

I try signing up for classes and the registration disappears. I can’t use the bar code entry feature because it doesn’t load. And it gives zero information other than the title on what the classes actually are.

Sick of this thing. It’s day 2.

App no longer allows you to reserve spot for classes

Please fix this app, it’s very useless as I have to contact the gym constantly to schedule stuff. And the stuff I have the front desk schedule doesn’t show up in the app. What is the point of the app?!

Very glitchy. Takes forever to load. Most of the time it doesn’t show your schedule. Hard to book classes. Needs improving. 5/2/22