Ticketek AU

It's impossible to open the app

Ticketek is horrible! Both the website and app are incredibly confusing and a scam, as well as an inconvenience! They do not place you in the seats that you select, only insuring that you are sat in the section you purchased. If you plan to get refundable tickets, forget it unless you have an EXTREME reason, even if you have paid the EXTRA FEE for refundable tickets they can DECLINE your REFUND. An unfortunate circumstance came up with the other member I’m planning to go to meaning both of us will be unable to go. Because it’s not an issue that’s involves circumstances like a fire, flood, domestic abuse, relocation and so on we are not eligible for a refund. Absolutely ridiculous, if possible DON’T use Ticketek. If I could, I’d give them NO STARS! And their lack of acknowledging ANY of these reviews is a HUGE sign that they do not care or have any consideration for buyers.

The app always takes hours when trying to access tickets particularly to share with others but is made worse by not allowing ticket sharing via the website. They allows force you to download the broken app and transfers just don’t work 90% of the time

Stupid ticket sharing feature is fundamentally broken. It gives you a link, that asks you to download the iOS app, then then nothing else. So you can never actually get to the shared ticket. Just one of the many utter broken basic features in this dumpster fire of an app

Good luck trying to track down your order history in this app. It NEVER works and hasn’t for years. Not sure why this bug has never been fixed. Then there’s the times when your tickets just disappear off the app for no reason, and guess what? Yup, no order history. So you gotta go queue up at the box office and explain to the staff how you bought tickets and now they’re not in your phone.

Create a better process as this so bad

I’m sick of apps not sending me password reset emails after like half an hour and then when I try to use it it’s invalid

So full of bugs it makes it actually impossible to access your tickets, opening the link from the SMS opened the app which said it needed an update (it didn’t) and then wouldn’t show the ticket. Trying to view the order history it asked me to login again and then showed an error. Finally uninstalling the app meant that the SMS link opened in a browser instead and I could get the Apple Wallet link, sad state of affairs when the best way to get your tickets is to delete the app!

Absolute waste of time downloading this app, just let me use the web.

Keeps saying I have an account when I have tried 3 of my emails but each time I click “forgot password” it never sends me and email. Wish I could give this a negative star rating