Ticketek UK

Bought tickets via the event organiser’s website; who use Ticketek. Event was cancelled. Had to install this app to get a refund ( can’t do it from the web portal for some reason) … but then the app reports the ticket can’t be returned at this time, please try again later. On the plus side, their support site works OK and they then processed the refund directly within a couple of days

There is a large volume of people complaining about Ticketek and lack of refund/being unable to rebook tickets cancelled due to poor weather. I am honestly disgusted at how difficult this has been. Cancelling on the day as we were on our way (early due to weather and having a little one who we have to stop with) is not the first time this has happened to us, it’s actually the 3rd now. But I understand the weather cannot be helped. They sent us the process of how to exchange tickets/get a refund which was very easy to follow however as soon as you click ‘exchange’ on the app it comes up with an error message and says to try again later. I have tried hundreds of times, and I get the same message every single time! The app is useless as is their costumer service! Avoid

Terrible app - had our tickets shared with me, when I tried to get them on the app, it said I already had an account (I don’t). Waited for an email to reset my “account” that never appeared. Eventually I went to the mobile website and signed up this way instead and it worked. Also can’t add the tickets to my Apple wallet, hoping that won’t be an issue at the event later!

A terrible app that just frames the website. Apple Wallet links never work. Just a terrible experience overall.

Wish I could give zero. First time using for my wife and I, same problem - claimed we both already had accounts. When we clicked forgot password no email arrives (still after 9 hours). As a result we aren’t able to have tickets shared with us. Hopefully they understand on the door.

If you list your event with this platform there will literally be no one there.

I've been trying for 2 hours now to exchange my ticket to a later date but everytime it crashes and asks you to try later! I've never seen an app worst than this one

Terrible site offers to exchange tickets but whatever time and date I choose says you can not do that date and time even though it says they are available

This app is useless: I shall be complaining to the National Trust and advise they use a different ticketing platform asap. Event cancelled , however only one ticket out of two refunded due to the appalling functionality of this ticketing app.

Tried getting a refund for tickets cancelled by Blenheim Palace. App was glitchy and didn’t work properly. Only able to refund part and not all of trip. ZERO ability to be able to call or speak to anyone. Worse than useless on-line enquiry form.