Tocaya Organica

Sometimes this app makes me start over with an order simply because I change from delivery to pick up or vice versa. Very cumbersome. Other times it won’t take the order and I have to figure out what the issue is. Should be more straightforward.

Food is good but music inside is TOO loud! Fine sound level outside if you’re dressed for weather

Super frustrating that for over a month this app has not been working when you go to order history and choose “reorder.” It just prompts you with an “update location” pop up and then clears your cart. I haven’t ordered on the go from here since the update so this is loosing tocaya money at this point.

Why does every other update ruin something in the app…? More specifically, and most often — re-ordering from history. After going through the rigmarole to order (menu/order history/previous/order ####/order again/reorder and update location…) — it just returns a “your cart is empty.” 🤦🏻‍♂️ Instead of just rushing to fix something else, why not test the app and its functionality, first.

This ap is unstable or just doesn’t work. It took multiple times to get my credit card entered. It would let me schedule ahead for the next day.

Awful app not user friendly at all. Incredibly cumbersome

You can tell they make the food fresh to order because it takes a bit longer to get it. It’s so worth the wait. The wait staff are really friendly here especially Alex. I come here at least once a week. I usually order on the app and it tells me when it’s ready. They always package very nicely. If you want to eat inside it does have a nice ambiance although the music might be a bit loud for some people. I will bring my AirPods if I plan to stay.

When ordering a breakfast burrito, it forces you to select egg type, and the only option is “no eggs”. Can’t even order a breakfast burrito because of this

Had a birthday reward to use from Tocaya and ordered it from the app to then lose my reward. This is the 2nd time I’ve gotten an email for a earned free reward and then when I order it in the app and try to redeem it. The app says I cannot use the reward and then it goes away, like it never existed. Since this happened twice, i have no interest in using the app in the future. Why get a reward and then lose all the progress because of a faulty application. Also tried to use a $10 off reward and redeemed it at the store, to then find out that they wouldn’t accept the reward and take money off my total. They said it would be credited back to my bank account. Which was definitely not the case. These rewards don’t exist, or tocaya doesn’t want me to get free rewards when I’ve spent $$$ hundred of dollars. Why not just go to del taco or chipotle who have better apps and have no issues.

enjoy the aesthetic of the app however it can be slow and too overbearing at times. i don’t like how often there are notifications to add your card details. would want a faster cleaner and less distraction filled interface.