Today - RideToday

I had an error 7 and no power for a few minutes but boost came back. Happened twice. Otherwise not bad

I recently (about 34 minutes ago as of writing this) tried to unlock an E-Bike. The bike/app acted as if the bike had been unlocked, but it wasn’t. I am currently getting charged 20 cents a minute for how ever long until it is ‘locked back in place’ which can’t be done, because it never unlocked in the first place.

Mine cannot get through paying; my husband paid but cannot unlock; neither can he end the ride. Stupid and bad.

Scooters are never charged, you have to park them in designated spots, it’s just a waste of time energy & money…

Scooter ran out of battery part way through the ride (had 32% to start and it only lasted about 15 minutes). Of course once the battery dies, you can’t end your ride so the timer for billing keeps running. Plus I had to pause the scooter to one of the hubs so I wouldn’t get charged an ‘out of hub’ fee. No answer at customer service either. Don’t waste your time or money with this app - just walk.

After we finished our ride, we locked our bikes and tried to end our rides through the leap app. Guess what?! The ride didn’t wanna end, the app kept on telling us to lock our bike (which we already did) and they were still charging us. To make a long story short, our ride is still active for 2 weeks, and out tab is still opened so they’re still going to charge us. We tried calling customer service but of course no one answered, we have been try to reach out for the past two weeks but we never heard back. Bottom line, don’t use the app or their stupid bikes/scooters

App does not work, and the staff has no ability to help

If you decide to drive those scooters, hopefully, they are not dead or out of battery. Then when you want to finish your drive! it won’t happen after you call service. After 1 day, it will fix. They will not refund your payment. Sometime, there are random scooter activate you didn’t know, it will charge your account.

If I could have a 0 star rating I would. The hardware Leap decided to use for some reason is the worst in the scooter marketplace. Bells broken, brakes busted, batteries always dead. Besides the software being buggy as all get out, the best part of the app is how some scooters just straight up say “Unavailable” or “Unknown Error” when trying to rent one. Speaking of renting, good luck trying to even find one that works/is charged to pay for a ride

This app and company is absolutely horrible would not recommend it to anyone.