TOM Shop

The app stopped letting me login. Everything works great online, just can’t check my orders or place new ones in the app rn 💔

Its been almost two since i purchased two mangas from this app, I was expecting them to ship then in 2 weeks but its passed that, and the shipping is too expensive, Dont get me wrong, i like the app, but i hate the shipping, I hope shipping becomes cheaper one day.

Honestly, if you actually want to receive your order without it being delayed for over a year (not exaggerating) after you pay a ton for shipping, don’t use this trash website. Go to amiami or literally anything else, such a garbage site 👍

To start off, the one figure I ever received was in excellent condition and arrived quickly. The problem I have is how this company runs things. I purchased a prize figure set to release in March of 2022, but I was notified that it would be delayed until April. April passed and it was a week in May when I finally got an email that said my figure was delayed again, until August. Not only was I in the dark for over a month about what happened to my figure but now I have to wait 8 months for a figure that was released everywhere else as early as October 2021, 10 months after Tokyo Otaku Mode gets their stock. I know this since people started reviewing the figure on YouTube during that month when they all got theirs. The membership is a scam and not worth the money. The reason for this is that if you get the membership and renew it, yes you pay $14.99 and get $16.50 in points back but nowhere does it say you could only use $11 at a time. I saved points from the first figure so now I have the $5.50 and a few more dollars stuck on Tokyo Otaku Mode. It’s unfair to be forced to buy another figure to not let the points go to waste since not having a membership will cause the points to expire. Allow people to cancel their preorders for excessive wait times and be clear about your membership program, playing with your customers money is very unprofessional.

When your to broke to buy

The app itself is fine. The problem is, there have been delays after delays for nearly two years. I ordered an item that ended up costing me $87 back in the very beginning of August. I haven’t received any confirmation about it being on its way. Everytime I do try to reach out in regards to my item, only customer service I get is “items from our warehouse are delayed”. What was originally supposed to be a week delivery time has turned into two months with no sign of my package being delivered. No refunds, no apologies or anything. Not even a discount to make up for being a loyal customer. Don’t order from here. Might as well go to literally any other shop than this place.

It’s a good app to use but I hope that they add more my hero academia since there really isn’t a lot to choose from.

Cannot login with email on the app. It says: “Error. Couldnt verify email and password”

I just got my first order and have other pre-orders I am waiting to come in to stock. I really like how everything is packaged and little clear file that has my order information in is a nice touch. The figure I just received is probably one of my favorites as well and it came in with no damage. The one thing I always get scared of is that shipping might damage the item but they carefully packaged it. I look forward to making more orders with them. I also recommend Tom point system if you buy a lot of figures as I do. If you don’t then it might not be worth it.

I try many times, I cannot login with Facebook.