TopView Sightseeing

What a scam this company is. Please do not book any tours with company. My bookings went missing with no explanation as to why!! Asked for a refund, they just said we don’t do refunds, what a joke. Looks like a lot a people are having trouble with this company

I paid online 70$ while it s 22-25$ on the spot, and they don’t mention the stops neither on the app or website I had to call customer service to mention for me the place then one angry woman told me wrong place for this night so I was freezing in -3 degree for 30 min in the wrong place then I called again and one other one told me to go to another stop, then I found it and everyone was shocked from the price I paid, and the most worst thing that I had to sit down while all the glass of windows is black and blurry I never seen in my life some touristic bus with black glass .. and many other bad things so just never use the up or some website to buy the ticket go directly on the spot.

Only thing I wish was that it showed you your location. The 2 fingers part was sticky. Kept freezing. But I just scroll down to the bus stop number and clicked on it to see address. Wish the bus stops had the same number on the sign as they do in the bus route picture. You were always having to look at streets to know where u were at on picture in app. But scanned our tickets and everything else.

I deleted this app after three uses. The map was only useful for showing the route. Hard to figure out to see next bus. App would freeze. Map would not two-finger-move well. This is with an iPhone 14 Pro in March 2023.

Terrible experience - tickets don’t load into the app, can’t board the bus without them. Never use this company.

Couldn’t get my ticket to scan and map service was my actually mobile friendly

Very disappointed with their service. Buses don’t come as frequent, rude employees, bus is very disgusting, and they would not let us on without using the app even tho we had printed proof that we bought tickets. Would never use top view again.

I used the London service and both the app and service are terrible as is customer service. The “live view” map does not even show your location so you have to switch to another app to see your location. The pick up point on the app was two blocks away from the actual pick up point. This I missed the bus and had to wait more than 30 minutes for the next. Customer service said they would only refund 85 percent and judging by the other reviews you would be lucky to see it anytime soon. Considering it a loss we jumped on next bus it was empty. The other hop on off services ran more often and more people on them. Shame on me for not researching.

Their tickets said it's valid till 3am, but the buses stopped driving after 5pm. They didn't mention it in the app or on the website. You pay a big amount of money and literally lose it. I lost $165. We can't use my tickets because when we got to our station, they said that your ticket is ended at 5pm, but in the app and on the tickets, it's said till 3am (next day). Don't use this company!!! This company is a scam!!!

I cannot say enough bad things about this company. Top 4: 1. Often waited 45+ minutes for a bus. I would talk to others waiting and they all had similar wait times. 2. A driver got upset with one of the passengers waiting to get on the bus. She let the people off the bus, shut the door and drove off leaving 40+ people having to wait yet another 30+ mins for a different bus. 3. The preprogrammed information you can listen to was not much and that’s only when and if the device even worked. 4. I called 2-3 times while waiting for busses to complain, I sent two emails, and all I got back was the standard “services have been rendered so too bad” response. Zero care for the customers.