Trademark FCU

This credit union should have a way to instantly lock and unlock our debit cards in this app. It’s unthinkable that in this day and age this is not a feature here yet. PLEASE, I BEG YOU TO GET TAP AND PAY DEBIT CARDS ASAP! Every other institution already uses them. If you people are struggling so much to get by that you can’t even manage to have tap to pay cards and make a way to instantly lock and unlock debit and credit cards from the app, maybe you should just close the doors for good. There is less than no excuse for having to get a phone call or text message every time I want to move money BETWEEN MY OWN ACCOUNTS. This is the worst credit union in the entire state.

I've been using the Trademark app for years. I'm still getting used to a few things in the new version released earlier this year, and it seems like some bugs are still getting worked out – it freezes or crashes now and then, and there are a few features I'd like to see that aren't there. But overall this new version, like the previous one, is reliable, effective, and well-designed and enables me to do everything I need to do. I was recently helping a friend figure out how to use the app for her much larger national bank, and I think the Trademark app is better. Maybe I should've given four stars, since there are some things that aren't perfect. But I definitely recommend this app for any Trademark member who does any of their banking remotely. It's a solid, helpful, and functional app. (For the developers or anyone who is curious about features I wish were there: One example is an at-a-glance total, in Bill Pay, of the payments you have sent that have not yet cleared. It's nice, I guess, to be able to see the total of *all* payments you have recently sent, and to be able to drill down in them one by one to see whether or not each payment has cleared. But why doesn't it break the "recent payments" total down so that you can see the total of payments that are pending (i.e. un-cleared, whether they are in the mail, received but not cashed, whatever)? That's what's actually useful. What I need to be able to tell at a glance is "how much money do I have at the moment that I haven't already committed to someone?" Or, to put it the other way, exactly how much more of the current balance in my checking account is going to go away any time now when all payments clear? That's the information you need to know how much money you *actually* have. You know, like the balance on the check register when we used to use those!)

This app is very user friendly and gives you quick and easy access to your account information. I myself have apple products and love the fingerprint and face recognition features. If there is an issue it may not always be the app but the internet connection, WiFi access or phone itself. Support from the developer is top notch, you just have to contact them!

The previous app was more user friendly, was easier to use and had the option to use finger scan for a quicker sign-in, this one doesn’t. Hope they improve it.