Train with Joan

This review is to do with the service and administration of this app and not the app itself. I had a look at this app because I love Joan and what she does. However, as I live in RSA the exchange rate makes it too expensive for me. Although, I did not subscribed, I have been debited. I have been asking and emailing support for 5 days with no response. Very poor from Plankks side.

I have yet to workout with the app but it already seems to not be working well:-( Nothing shows when I go to the “Menu Plan” area of app. I start workouts tomorrow fingers crossed it works.

I enjoy following Joan on Instagram and decided to try her app. Unfortunately, it has two major flaws. First, you can’t just play and follow the exercise programs. The short videos demonstrate each exercise, but you have to press continue to move to the next exercise and do all the reps on your own. There are free YouTube videos that are more to my liking. Second, you cannot enter and track your meals like you can with MyFitnessPal. It seems that the meal plan has you eat the same foods every day for a week. Not good. Help is not very good, either. I admire Joan, but think twice before buying the non-redeemable app.

The intent of this app is good but is very glitchy - seems as if the app is trying to do too much. Multiple people are having the same issues. Some issues are of basic features that should be caught if tested properly. I had the same issues as the other reviewers…a couple of issues from reviewers from over a year ago! It’s time consuming for users to have to help troubleshoot and if multiple user are reporting the same issue, maybe a quality control process would be helpful. I would pay for monthly or annual membership if the platform app was better. In my opinion, the app does not represent the quality that Joan and Michelle live. And I have tried to cancel the subscription yet it is still trying to renew and charge me.

I’m editing this review to say Plannk returned my $83.99 and I’m thankful for that. I hate to say this because I have seen Joan a lot on Instagram and she’s so sincere. But I’m doing the exercises and so often 1/2 the body, Joan’s or I guess Michelle’s, is not shown. I’m not sure what the arms and legs are doing. I can see their head and their behind and the wall. The photographer! What are they thinking? Or it’s a tripod and they don’t want to redo it so the entire body shows. It’s very frustrating. If I could have previewed this, I would not have purchased it. As it is, I bought a year on a Black Friday sale so I’m going to keep trying it. I can use the exercises and look them up somewhere to see if I’m doing it right. When they say you can cancel, yes, you can cancel Next Year. Not the current year.

I love the app, the exercises and menu/recipes. The only issue I have is the repetitive instructions. It repeats about every 5 seconds until the workout is over and you hit the arrow for next workout. I do hit pause, but I really don’t like to, it helps me to follow along with the exercise. I don’t why it drives me nuts, but it does. The other issue is the reps don’t seem to be right when you’re working as or legs. There are 3 reps then goes on to next exercise. Maybe do 4 reps, 2 on each side? Or am I supposed to do both legs then rest then both legs again on next rep? Kind of hard to follow on certain exercise days.

I love Joan’s social media and was excited to join her challenge. Unfortunately I was quite disappointed with this app. I would say that the exercise component was the biggest disappointment. I was expecting to be blown away but I found the repetitive steps to be very annoying. I was expecting actual recorded training or class videos, not little snippets I had to navigate through. I also was not thrilled with the meal plan, it was very repetitive and requires a lot of manual adjustment to make it interesting or to accommodate certain dietary needs.

I’m Very interested, but you must pay. No free trial, not even a single class. Not right.

I signed up for the annual membership on 2/3rd and now I am being charged again for the challenge that starts tomorrow and it says I only have an hour to sign up. Please tell me it’s not true that I must pay again. I am enjoying Joan and Michelle’s workouts. Thanx

Update: It’s now letting me in and working. I have no idea why since I didn’t do anything different, but I’m glad.😊 Original review: I signed up for the 6 Week Challenge and that includes the app during that time. I gave my email, created a password, and paid $49 to join the challenge. Now the app won’t let me sign in. First it says either my email or password is incorrect. When I try to put my email back in, it says that email is already used. If I select change my password, it then says my email doesn’t exist. Either make it work or give my money back!!! Sheesh!!! I’m out almost $50 and I get nothing for it!