Transcarent

Why are there no weekend hours to talk with a guide in the app? That’s when people need it. Who are working during the week!

Fantastic app! So easy and fast to speak to a doctor, I got to chat with an MD (who was great) with just a few taps in under a minute. Was able to get my questions answered and labs ordered walking distance from my house. Game changing doctor visit!

This company is trash. They don’t have any idea what they’re actually doing. I had a shoulder injury that needed surgery. My doctor offered me an appointment a few weeks out. Transcarent though, kept pushing their surgery care service. Said they’d cover everything. I was already dreading the surgery bill, so that sounded great. But then they just dragged their feet getting me an appointment, and following up. Meanwhile, my injury was getting worse and worse. After weeks and weeks of nothing, I asked for news, and they said they were still waiting to hear back from a surgeon. I called the surgeon’s office myself, and heard back in a couple of hours. In the end, I had to schedule my own appointment, and pay out of pocket. This service is totally useless at best, and actively detrimental at worst.

The chat format is terrible.

Too skittish to help I only turn to a doctor when otc fails and they still fail so now have to go to my normal doctor pay for that and this

Well-designed app with very helpful health guides

This app is incredible. I use it to manage all of my healthcare needs. 10/10 would recommend.

Best healthcare experience I’ve ever had.

Best part of this app is that I can keep all my care needs in one place. So convenient!

Nice user interface and great features, super easy to use. I can text message with a doc within seconds. Also has a great symptom checker and content you can trust.