TruMark Financial Credit Union

How incompetent do you have to be to lose a new member all because you haven’t verified their online account in days, this is a big representation of how unreliable you’ll be

i use zelle all the tjme and it randomly just took the tab off of my account really frustrating and now i have to change banks again.

In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product. Update: the developer contacted me via email with a blanket response stating in part “We collect information that can be used to enhance the products and services that we offer you” However, they are collecting things that have no bearing whatsoever on any of the services they are providing. Further, they provide a link in the emailed response to “contact the developer” but of course the link doesn’t work. Not a good look Trumark. Until they change their collection policies I can not have this app on my phone.

It is a good app to see you account balance but when it comes to transferring money it is a hit or miss. My credit card is due tmr and the app is saying “unable to display your information at this time try again later” later when my credit card bill is late? Unbelievable unreliable in such an important aspect.

This app is very outdated compared to most other banking apps. Since I have had my account which is a few yrs now the app has a ridiculous amount of application errors occurring on a daily basis causing users to not be able to view their accounts when they need to.

Getting an error several times when attempting to deposit checks via the app. Tried from several devices (phone and tablet). “Sorry deposit rejected due to deposit policy. Check may have been deposited before”. Both times that it’s happened the checks were from the same institution. I had to deposit at the local branch and reported it. You may want to look into it. Tried calling the 877-TRUMARK number several times but never got through to a human.

Loved the app for my credit card until they recently changed CC processing company. Running balances no longer show for credit card. And returns are showing as charges instead of credit while they are in pending status!! It will get corrected when it posts but it is showing incorrectly while pending. Please fix these issues ASAP!!!!

“Finance your car through TruMark Financial Credit Union and pay your loan online or with our mobile app.” [downloads app and logs in.] “Your loan is not eligible for online or mobile payments.”

I’ve had this bank since I was 15, but after they rolled out a new credit card issuer things take a long time to process. I stayed with this bank so long due to them do things proficiently and fast. Now if I pay off my credit card from them it says pending for days where as before it would be processed and my balance would decrease right away. Not a happy customer anymore. It takes days for them to progress a gas payment on my credit card

Loved the app for my credit card until they recently changed CC processing company. Running balances no longer show for credit card. And returns are showing as charges instead of credit while they are in pending status!! It will get corrected when it posts but it is showing incorrectly while pending. Please fix these issues ASAP!!!!