I have 2 dogs on their insurance and for the most part they have been good. Their app on the other hand is useless! Yes I can go on my computer to submit and view claims but why have an app if you can’t have the advantage of using it. I used to be able to use the app about a year ago but then it stopped updating claims and only ones more than a year old showed, now it won’t load and and shows their was an error and try again later. So frustrating!!! Plus the prices keep going up. With 2 dogs on the plan it’s like having another car payment or mortgage! Their should be a discount for multiple pets.
Terrible app
I was hoping to use Trupanion as a friend of mine who is a vet highly recommended it for the ease of use/plans. However after using the trial period given to me for my puppy by the breeder, I am going elsewhere as the app is TERRIBLE. Upon logging in, the loading wheel just spins and spins without loading anything in the app. Bummer, as Trupanion seems like a good insurance company otherwise, but don’t want to pay for something that’s impossible to access.
Can’t submit a claim
App crashes every time I try to submit a claim.
This company is amazing
I cannot express how grateful I am for Trupanion. Having their policy quite literally saved my best friends life last night when I was given a euthanasia, or thousands and thousands of dollars for surgery ultimatum after a late night trip to the emergency vet.
I called Trupanion to check and see if this was something my plan would coverage, and the person who helped me was so sweet, understanding, and helpful. I couldn’t have been the easiest to understand with how exasperated and emotional t r sudden and urgreat situation I was in. Thank you, thank you, thank you.
Payment update bug for credit cards
iPhone 13 mini on iOS 17.4
running latest version of app. When trying to update credit card, “credit card type invalid”
tried on webpage through Safari browser on my smartphone and everything worked
so buggy credit card update in the app
also previous review complains about slow server…I agree
do clustering and host your servers with a major backbone provider like Level 3.
Slow and crashes
Just downloaded this app and it’s incredibly slow to load pages. It also crashes every time I try and submit a claim.
Trupanion will never cover any claims
Just be ready to hand them over your money and never see any of it back!
Please fix the questions in filing a claim
It’s a fairly straightforward app, however, it asks me on -every- claim if my cat has been spayed. That information should be saved to her profile, and I shouldn’t have to enter it in every single time I file a claim. It’s very inefficient, and a waste of time. I have to scroll back years – and the older she gets the more annoying that’s going to be. It’s not like her organs are regenerating themselves, and I have to get her spayed every year for God sake. Please fix that feature ASAP.
Why have an app if it doesn’t work 🤔
Every time I try to submit a claim it tells me to tru again later.
Doesn’t work
I have an iPhone 14 Pro Max and I can’t even log in. I changed my password but it still says I have the wrong email or password even though they work on the website.
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