Tucson Electric Power

Can’t log in on the app but on my computer it’s fine. How is this app so bad?

TEP customer looking for easy app to view usage, pay bills. Can’t even register and get it to open. Please fix or create a better app and experience for your customers. Thank you.

It could definitely be more fine tuned for a better user experience. It bothers me that when you make a payment it takes several days for them to actually take it. I pay bills using other apps and it generally comes outta my account the same day.

Why is it so hard to simply pay my bills with your app? It’s already impossible to reach a human via phone, set up payment arrangements without giving crooks my full bank account number. It’s almost as if TEP makes this process difficult on purpose to rack up service charges. Worst part is, when I try to pay, it won’t take my card! Every other app or entity on earth has no problem taking my card but TEP won’t allow me to. And thanks to monopolization, there are no other options for Tucsonians. The people who run this company are absolute monsters and should be held accountable.

Even on the mobile phone it’s easier to look at your bill through a browser on tep.com. The app will not allow auto fill of the password (website does) and the app does not allow you to see your bill as a pdf (again, website does). I cannot think of a good reason to keep this app on my phone.

This app never recognizes my credentials so I have to call every time. What’s the point in having an app??!

I tried to open an account in the app and it does not recognize my street number, been here 12 years I think I know my address. Deleted the app and downloaded again and the same. Garbage app.

The TEPapp is NOT user friendly for TEP customers because it requires entering a U.S. Postal Service zip code and that might be 5 digits or 9 and might be changed by the USPS at any time without coordination with TEP. Chat is also missing. The TEP app developer is inept.

Every time I use this app. Tep process payment when ever they want. This time I had payment set for Jan 3. They took it from my account Dec 31.

I downloaded this app because the TEP website recommended doing so to report outages and I was (still am) waiting on hold for more than 20 minutes. So I wasted valuable cell phone battery and data allowance (yknow, since my power is out and I can’t recharge battery or use WiFi) to download the thing only to be told that apparently, only property OWNERS have the pRiViLeGe of electricity, because you can’t even REPORT a power outage unless you have an account with TEP! Like okay, it’s midnight, but I’m sure my landlady won’t mind if I wake her up to ask her account number. ?! Reporting an outage is a basic function that anyone who occasionally USES electricity should be able to do. Some help.