uBook by Rainbow City Taxis.

I’ve used this company for awhile and the taxi drivers seem nice and friendly. Been using the app for awhile and for the most it works fine. Unfortunately there’s times it won’t let me book and says they don’t except cash payments and to change payment method (I always pay by card in car). It won’t let me change the payment method though, just has the default payment option. It’s rather annoying when you rely on taxis because of mobility issues and you hate speaking on phone.

Whenever I try book a taxi it says cash payment not allowed even though I’ve chosen the card payment method, please get this sorted.

When it’s busy the app won’t let you book. It will say a weird reason that they can’t accept cash even if you have selected card payment. In the age of text advancements, this type of user manipulation is the worst I’ve experienced. Can’t believe it has 4.8 rating despite being this way

keeps saying that it won’t accept cash but only has the option to pay in car.

I would like to commend and salute the Rainbow Taxi team for their dedication to professionalism, timely service and for maintaining an efficient app that delivers requests from and relays information to customers. Highly appreciated service delivery.

App has no clear way to add a payment method. Won’t let me book a journey until I do

Why can’t I find a log in for my business account anymore ? This defaults to my personal account

For some reason my login had been deleted this morning where is it? It worked perfectly well two days earlier

Scammers and fishy tariffs! Worst experience ever! Avoid using their app unless you want to loose money. I pre-booked a taxi from Aberdeen city centre to the Airport. At a start, they gave me a different tariff (estimated £22.40). When arriving to the airport, they charged me £24.60. However, I received a branded and official email from them with my receipt details detailing the route and with a total cost of £21.80. Either the driver kept the rest or the company is doing dodgy businesses. At the end, me, the customer will have to assume the cost because those expenses cannot be proven. I attempted contacting their customer services and this was one of the worst experiences ever: appalling, lack of empathy, rude and unprofessional. At the end, they almost yelled at me and did not give me my money back or the correct receipt.

Highly recommended Taxi company. The app is updated & became better than ever!