Bad experience
Overall experience is bad. Opening account is long. Support is useless. Managers lost docs. Cant even tell if there is anything what I like so far.
Да, UBS Access полностью бесплатное и не содержит встроенных покупок или подписок.
⚠️ Приложение UBS Access имеет низкие оценки и отрицательные отзывы. Пользователи, похоже, недовольны его качеством или функциями.
Приложение UBS Access бесплатное.
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4.31 из 5
71 оценок в Нидерланды
Overall experience is bad. Opening account is long. Support is useless. Managers lost docs. Cant even tell if there is anything what I like so far.
4 times pin codes were lost by post, i had to call the hotline, wait for 30-45 min, then explain, then get new pin over the phone from a person (is that what you call security?) instead of just using very simple and secure OTC linked to my mob phone as it is done by many many many banks in this world… NO! UBS clients MUST SUFFER!
The worst banking application ever!
Too many apps, devices and confirmations to proceed simple operations. Always need to sign paper copy of the documents and no options to do it remotely or provide a digital copy. I find it not user friendly, especially to the clients who has no printers at home and during the quarantine time.
Half the time you get service off-line, oops something went wrong or app crashes. If you do manage to get in, be fast because app crashes with 2-3 min. Impossible to scan a QR code and make a payment
UBS’ online banking and mobile app are one of the worst experiences i have encountered in online and digital services. The platforms are build without taking any user experience on board. My family has different accounts with the UBS and every time i’m trying to make either a payment or looking for information, i’m struggling to find the right page. Instead, i do need to wrestle me through all sorts of menu items and tabs that house information that’s totally not relevant for me. The other banks i’m with are providing me crisp, clear and user friendly platforms that allow me to organise my administration with the least of effort. Very much unlike UBS. I get very frustrated every time i’m using their online banking / app. I’ve heard similar experiences from people that are using the UBS app. I truly hope UBS will start paying attention to the User Experience of their platforms. Online banking should be made easy, not frustrating.
Half my online credit card payments wouldn't go through, "probably" (according to UBS) because 3D Secure wasn't set up. I couldn't find anywhere in the app where to set this up, so after a few calls (UBS tends to just drop calls) I'm told I probably have an old version of the app, that cannot be updated. What?… I deleted the "UBS Access App", and installed again the "UBS Access App", and am now waiting for a paper (!) confirmation letter to regain access to my bank account. Unbelievable…
Unglaublich, wieso funktioniert euer Online Banking so unzuverlässig? Wir schreiben 2020, bald 2021 und nicht 2010.
Gut soweit
I deleted my contract number and tried to add again. It asks me to enter contract number, and upon pressing next, app crashes. I tried more than 5 times, every time it crashes. What a time waste.
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