UHC Motion

It usually shows “the app is very busy” and does not sync steps correctly. I have met my FIT goals (it can be confirmed both with my tracker and tracker app) but somehow on UHC app my records are gone. I’m syncing daily, almost hourly and manually to make sure it was synced but still no use even it showed “sync done”.

Update: it’s working again. Thanks for fixing it! The intensity 30 min workouts are not syncing again…

I run and exercise everyday, but having this app motivates me even more to reach my goals!!! I love being healthy and strong!!

One of the reviewers said it best, if it wasn’t for the financial incentives, no one would have this app. It is clunky at best. It constantly fails. And the answer you get from support when you report a bug is this long list of things to try when we all know by now that the problem is on UHC’s end. Because none of the solutions work. And eventually, like magic, things are back online. So, save your log. Take screenshots. I only have this for the financial incentive so all I care is that my data “eventually” syncs.

Constant battle to get app to sync. I have to turn off phone and restart or in some cases delete app and re-add to get it to work and many days it just doesn’t pick up a full workout that would easily qualify as frequency.

Sinking has been a problem for the last few months. It’s not just me because my coworkers and I are on the same program and they have different watches than I do and they’re also having an issue with updating or syncing. I’ve lost probably at least $10 because my app wont sync!!!!!

Frozen opening page. I can only view the app once after restarting my phone. This after months of having to restart my phone in order to force it to sync. Why is so hard to have a functional app? After more than a year the app still freezes in the startup page. I have to restart my phone to get the app to open.

I’ve tried everything to get the motion app to sync with my Fitbit and for the past 5 months it just won’t work properly. I’ve contacted support and they’ve been unable to resolve the problem.

This app has one singular purpose and it constantly fails at doing what what it’s supposed to do. If I wasn’t getting the financial incentive to use this app, I would have deleted it long ago. I don’t own a watch or other wearable. All I’m trying to do is sync the Apple Health app on my iPhone with the UHC Motion app on my iPhone. Today Apple Health is showing I have… - 8 frequency segments - 1 intensity segment - 21,326 tenacity steps The UHC Motion app is showing the following and won’t update unless I delete the app and reload it, which I’ve been doing every day just to get it to sync… - 3 frequency segments - 1 intensity segment - 40,449 tenacity steps

I was in shock to learn that the issues that this app has right now are the same that were reported 3 years ago!!!! The app works fine for a couple of days then stops syncing properly. You can contact support as much as you want… same answer “it will take 2 to 3 business days to address your problem “. Very unreliable and frustrating.