UMCU Mobile Banking

It’s not that hard these days. Suppose to be good credit union but it doesn’t do much for you. Jesus enough with transfer stuff. Just make a payment button for car payment and let me select an account. App won’t eve change you recurring transfer. Just terrible overall product. Why eve offer it. Just tell peopl to go to website.

I have to always put in my password to get into account. Even when u enable the biometric it does not work. This need to be updated takes more time to get into

App won’t log me in.

The credit union has holds no responsibility when trying to fix their app or understand how their own app works. The techs who develop the app don’t seem to communicate with the complaint department but if they ever see this the deposit function needs a review

No option to add account for external transfers

Fine banking app. When I mess up one character on my password, I have to retype the whole thing. This is silly and less secure than allowing a backspace as it means I have to type my entire password more often.

Unless you have an active checking account with them, it is virtually impossible to use the app to pay your car payment. I have been trying for two months to set up my online bill pay and I finally had to have them send me the form for them to set it up. I didn’t know this was an option until after my 4th call. Next time, I’m paying higher interest rates.

Face ID, password, just never works. Can login online fine. Note how often they respond to comments (hint: it’s never.)

For one, app looks and feels like it’s from the MySpace era. You can’t turn off the unnecessary emailed PIN number every time you log in from the app. Can’t set up reoccurring payments on the app. All needs to be done via the website. The stuff you can do, none of it is intuitive. Leagues behind other banking apps and digital experiences. Hire a digital experience research company, learn why your app is bad, then hire a design firm to do right. You’re falling far behind.

I use to use the Face ID all the time now it doesn’t work at all. Why have the feature if we can’t use it properly. Please fix the app.