Unified Practice - EHR for TCM

Don’t update if you have an older model, it’s not supported. And the helpful advice I got was “buy a new iPad.”

This app is incredibly glitchy. They focus their efforts in iOS, so if you use an android phone the app is glitchy. Merging dates on my schedule is one example. They also took away features such as being able to schedule appts for other practitioners other than yourself, and being able to look at two offices at the same time. They don’t seem to hire staff to check for bugs before launching updates. And have taken more than a year to fix issues. Very unimpressed, dissatisfied and disappointed with this service. If you look at Google Play Store u will c their reviews are 2.8 currently. And there has been issues on my iPad too, such as the schedule just not coming up for a few hours. Hard to reschedule a client when you can’t see your availability.

I have called and complained about the app not working correctly multiple times but no one has gotten back to me this past 3 months. The app will freeze EVERYTIME it is used during intake and it is extremely frustrating when I’m trying to take notes. Sometimes, it closes without warning and everything I was typing disappears. It’s extremely frustrating to use this app. It only started happening about 3 months ago. There are other features that this app can change but besides that point, it is useless during clinic hours due to the automatically closing and freezing.

The customer service could not be better. I love the ease and organization of this app. I run a cash based practice so I don’t need slot of this the features but the app makes everything easy and if I ever have an issue or question the support team is so helpful. It feels like company cares about their product and about being helpful. There’s more updates than I think necessary and more functions than I need but sure beats paper files and the price point makes it doable as well. I also like Unified Pay merchant account integration. Thank you Unified Practice !

Whoever designed the workflow seems to not have a high-volume practice. The ipad app can’t pull up paper files / labs/ attachments to you have to go to a browser, log in, call up the patient and find the file. So stupid, so hard to use, makes it very difficult to glance back at my paper notes for older patients. Also, whenever you add a point to your acu rx the sets get erased and you have to start over. And any protocols you want to save will save your entire rx, there’s no way to select just the points you want to memorize. Plus different sections are completely walled off regarding the patient without direct links, so if you are in calendar you can’t get to their notes. Also, huge loading times sometimes, and for me 1-2 minutes lost per patient is a huge loss of time spread out thru a day, plus awkward when a patient is talking and you want to start typing. You can’t link pain areas on the front and back of the body and there’s no place for the bottom of the foot. The Tung section doesn’t have a lot of points or dao ma point groups. Arrrggghh.

I love this software so much. It is so efficient and streamlines all my clinic functions. I love the new SOAP update. Billing Insurance aspect is so Great. All in all I highly recommend this app!