UNIVERGE BLUE™ CONNECT

I was fortunate to find out about universe blue/ blue connect early on when starting my private internal medicine. practice. One of the biggest concerns patients have is when they cannot reach staff when calling regarding prescriptions or other issues. Because of Blue, we have been able to look at visual voicemail through our email and use the app to quickly respond to calls and messages. It has helped tremendously with my patient satisfaction.

Super

wish I could make font bigger

Since the update, I no longer have the option to transfer calls! Idk why that disappeared, but it is a necessary feature for my business. Please fix!!

This collaboration tool is so simple to use yet so comprehensive. NEC makes amazing products!

Needs a Face ID login The whole having to type my entire email and password is ridiculous.

Needs very stable WiFi otherwise it’s not possible to hold any kind of conversation. But when everything is working properly it is a good, usable system

For 2 weeks now when I log into the app I am not able to receive calls or make calls until I uninstall the app and redownload it. I keep getting an error “We are unable to complete your call now due to failed SIP registration. Please enable Local Network permissions by going to Settings>Privacy>Local Network on your phone.” I’ve always had volume issues with the app and it will ring once or twice then go to my voicemail.

Been a solid app that syncs very well with my current work setup.

Great app