UTA On Demand

If you ever use this service, just know that it gets the job done. That’s it. If you’re ordering a ride, make sure that it is at least 30 minutes before what you would leave at had you had a car. The ETA manages to somehow be off by 10-20 minutes often, just a heads up!

There’s never a single ride available, and when it finally tell you there is, it’s taken almost immediately. When you are able to book a ride, it gets delayed constantly and you’re almost always late. Even something as simple as making it to the trax stations is nightmare.

I don’t know if it’s just my app but it’s sometimes taking away the ability to see eta for the drivers picking me up and me getting to my destination while I’m in route. I’ve restarted the app redownloaded and it’s still a problem. Drivers shouldn’t be allowed to have their phones out for personal use I tried to call my driver and he up me to voicemail when I finally got in he was on the phone talking to a friend. So he declined my call :-/ I am really mad your customer service number isn’t working anymore, I find it extremely frustrating to call a number for support and only get hung up on by a machine.

UTA, on demand is a great idea that hasn’t come around to work correctly. You’re using the model of Uber or Lyft but your system doesn’t work anywhere nearly efficiently like there’s does. If you are going to have this be the only option for public transportation in the southern part of the valley it has to work more efficiently the app needs to be reworked.

i’ve worked as a software engineer in tech for 8 years this app is hot trash thanks

This app is completely garbage. Anytime I try to book someone it’s a 30-40 minute wait which wouldn’t be a problem if the drivers wouldn’t just sit in a parking lot or side of the road after a little and completely disregard me, making me completely and utterly late to everything. The drivers a rude, over packed, and useless. I wish I could give 0 stars.

Overall, I like to app. The main issue that I have is I have two cards saved for payment. Sometimes I will select the one that doesn’t have enough funds on it on accident. When I do this, it deactivates my account and I have to call to get it activated again. It’s very time-consuming and frustrating.

Great & friendly service, Carla was exceptional and informative driver.

DO NOT DOWNLOAD!!!!!! I don’t know how this made it in the App Store. Once you create it and give your credit number it’s outsourced to India or Pakistan. They are holding accounts hostage to show an increase in users. Very limited service. Won’t allow you to cancel. 100% SCAM!

Great for parents needing help with teens!