Utah First Digital Banking

I do not have the latest version IOS and therefore cannot ipdate the app. Without the update the app does not work at all. Pointless! Why bank here if I cannot use the app with the previous IOS version. Not going to buy a new phone just to download the new IOS so this app works. Older phones that don’t update to the next IOS are screwed because you don’t allow a previous version to work anymore!

App crashes when I try to deposit a check

Keeps closing when I click on anything

Pleasure doing business .

In the course of life we encounter financial institutions which are unwilling to help, so on the scale of good they are a 1. But Utah First is helpful, fast, friendly, efficient, knowledgeable and professional, and because they represent the best in banking, I give them a 10.

Good app but can be annoying not accepting checks because somehow it can’t detect the signature.

Customer service is the only thing I’d give 5 stars but the app is so behind! Won’t let you make payments on app, you have to go online. When you do transfers to pay your loan there’s nothing to see. Can’t tell if I set it up right or not. What’s worse is payment for transfer options are so limited. When you set up payment it takes forever for the bank to withdraw from the my regular bank account. It’s really bad! I’m so used to using my debit card so payments come out of my account asap. This is so frustrating how hard is to have a simple payment option with faster more efficient ways of making a car payment.

This app has gotten worse over time. My checking always has the incorrect balance. When I call they can’t help me. This issue has me seriously considering moving to a different credit union…

They keep adding Pennie’s to my credit card account AFTER I pay it off in full so it says it’s payed off but then just before billing cycle there’s literally a penny in the red and I get charged $20 for a late fee. I call them to inquire why this is happening and how I can avoid it and they hang up on me.

Great. Love it