VA Video Connect

There needs to be a way to join the class by copying and pasting the code brought up on the website. When I click on the link in the email it doesn’t take me to the app. It takes me to a browser and I have no way of using the app making the app useless besides it requires me to download it.

Since I downloaded the app, I’ve had good quality video and audio in all my meetings

Audio and video are usually intermittent or unavailable regardless of WiFi or device.

The app does not work There is no way to connect with a provider even if you have the appropriate link.

I will never, ever use this app. Government websites are easily the worst sites I’ve ever seen, with very little effort put in to ensure the websites and links work correctly, even the grammar is off sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. I have not been able to get this to work correctly and have missed quite a few appointments because of it. I know demand face-to-face appointments with ALL my doctors. You’d think that if this was the preferred way to deal with patients, they would’ve spent more effort on it. We have phones, just call the phone. Leave it to the government to complicate something that should be easy in 2024. They can’t get past 1980s technology.

I have an appointment today so I tried to set this up on my iPhone 13 iOS 17.6. When it would launch it said it couldn’t access media. I searched to find the app settings and it DID NOT have settings for mic or camera. Went back into app and found if I chose none for mic, video started working. Choose mic again and failed to work. I upgraded to 17.7, same thing. Decided to try my iPad, iOS 16.5 and app worked fine.

Works for phones, tablets, and PC Desktops….but not on a Mac desktop or MacBook? That’s just ridiculous.

Very frustrating app. Group sessions with slides are difficult because of screen size on iPhone, but can’t connect with iPad.

Clicking the link from my email always opens to the browser. To get into the session, I pull the room and pin from the URL after it is done redirecting and use the VA staff tab to join. Sometimes that does not always work and will kick me back to a web browser such as when I am confirming the A/V settings. Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear.

I get links from the Va for an appointment and the app doesn’t even open. It opens a web page instead. I tried tech support but they couldn’t help. This app is literally useless as I’ve never been able to use it.