Vaultek Wi-Fi

App has basic functionality. I can monitor and configure my safes with it. Does not constantly disconnect from Wi-Fi for me (some other guy said he had that problem). My only complaint is very little effort put in to update and improve the app. Missing some small features that aren’t “necessary” but would be “nice” like being able to choose the order in which your safes are displayed in the “select safe” list. Currently the order is random and cannot be changed. Vaultek safes are awesome and I own three of them as well as two of their LifePods. I wish they would provide a similar caliber product in their app.

No longer connected to the RS500i. Over the months I’ve exhausted troubleshooting following all recommendations and tips like a soft reset, changing networks or advanced diagnostic mode. Short of an app update and improved procedure, looks like the only option is to hard reset the safe and lose all fingerprints for multiple people. Don’t intend to do that. Very disappointed. iPhone 15 Pro.

I’ve had this app for a while now and have had zero problems. This surprises me since I’ve read a lot of very bad reviews speaking about all kinds of problems with it. It connected with my WiFi on the second attempt and has stayed connected. If anyone does anything with the safe the app lets me know about it. I think this app and the safe are a great combination and I’m very pleased. Either Vaultek did a lot of improvements to the app or I’m extremely fortunate.

There needs to be a complete overhaul of the WiFi feature. The feature loses connectivity consistently and needs constant reset. I believe the feature needs a firmware upgrade to fix. Hopefully the company is working on it.

Upon first downloading the app, I couldn't even sign up for a new account. Kept getting the error message: "Unknown error: [Errno 113] No route to host" It's worth noting that I'm a product designer myself and this is the kiss of death for any product not to even allow a new user to progress past the signup state. Im returning this safe before I even unbox it. I had heard from gun stores that the WiFi and biometric technology is just not ready for prime time. I unfortunately didn't heed their warnings.

I own 5 of these Bluetooth and WiFi - the WiFi app is complete garbage and makes the product effectively worthless. Can’t connect, can’t change settings, the list goes on.

@Vaultek — pass this on to your engineers. This device is an IoT (Internet of things) device and this should be untrusted. It should not require scanning your network, having access to unsafe protocols, and the like. My Wi-Fi network was connected in ‘guest mode’, which prevents peer access. The safe should permit connecting to the Internet, **without** having to speak to other devices on the network. I suspect that a lot of the reasons why you’re getting Kahn duty issues is because of how presumptive you are here.

Absolute garbage. Returning two of these $650 safes to Amazon…. Won’t connect to my 2.4ghz network (which it requires). All of their apps have horrible reviews, and they’ve done nothing to fix things.

Vaultek sells itself as a tech savvy option, but this app is not usable. The safe says it is online, and I get notifications on my phone for open doors and such, but the app just says it is offline and there is no real time monitoring of locked status, temperature/humidity, etc.

Couldn’t remember code so tried to reset password. Stuck in an endless loop between reset password and the system thinking I’m not registered. Maddening.