Verve Mobile

The only Bank in Chicago that places your interest first

There was just an update done this weekend, but this afternoon I can’t get into my accounts. It brings up my facial recognition but won’t go beyond that. What’s wrong?

App closes out about 10-15 seconds after launching with faceID pretty much every time I log in and I need to use Face ID again or even use my online banking credentials, which I thought Face ID would work so I don’t have to use my credentials. I also had all my accounts color coded and someone at the CU changed a theme or color options available to dark colors so none of them match what I had before, and it’s not on brand with everything else they have. mobile deposit is not consistent, and yes, I’ve written for mobile deposit only on back of check. Any time I’ve mentioned mobile deposit the few times I have to go into a branch, staff offer no help and skip over subject. If you are going to offer these types of products, they need to work.

Taking too long to deposit cash when it’s supposed to be instantly

app has improved, can see stuff pending before the day before not on the day of.

Love this place. 10/10 would recommend!

PDF document with “secret code” blocks out all functions. Don’t bother…

I couldn’t use the app because it kept telling me that my information was wrong. I finally deleted it. I wanted to use it to pay in my card, but it never allowed me to do it.

Please update, I can‘t login!!!!

never remembers my “device” unless it has the same name typed in then it’ll make me choose another one and wait for the email all over again. only happens at the most inconvenient times when i need to log in quickly.