VIP Access for iPhone

App always clashes. Literally no use!

No push support for iOS 13.3. No support method to resolve the issue, their ‘live chat’ is always unattended.

Don't they know that iPhone uses retina display? This app uses poor quality low-res graphics. Looks like a fake!

I know that you as a consumer reading this have no say, but nobody should ever choose this as their 2FA method, and I hope the low rating will deter decision-makers at companies.

I was able to authenticate with my financial institution using this version of VIP Access on my apple Vision Pro, visionOS 2.2. I knock off one star because there is no alternative to dark text on the white background, but at least the font is quite large.

So, I got a new phone and wiped everything out on my old phone. Apparently I cannot migrate to this new device because I don’t have the old phone to get the QR code to scan for the migration. This poorly designed app is giving me that problem, without providing an alternative recourse.

This app does TOTP, similar to Google Authenticator, but works in a weird way that makes it incompatible with other TOTP apps. I wish I could use a generic TOTP app so that I can use the same app for everything. Instead, Schwab forces this dumb app onto its customers.

Thought I need to swipe right to see second page of additional sites registered which accidentally deleted a code. So no undelete, no option to confirm delete and no history so not even sure what I lost.

The swipe left gesture moves from the VIP credential to the other OTP list. Another swipe left deletes credentials from that OTP list without confirmation. If you fumble your phone like I just did, you will lose an account (you may not even see which one!) and have to go through a recovery process to reenroll. I have about a dozen accounts enrolled. I’m considering moving them all to another Authenticator.

This is truly the worst authenticator I have ever encountered. If I don’t catch the push notification that someone is trying to sign in and just open the app instead, it simply does not give me to option to verify that it’s me. I have to close the app, turn off do not disturb, send it again, open it from the push notification, and hope the app doesn’t freeze. I’m in awe that the company I work for uses this.