Virgin Atlantic Holidays

Like the countdown feature and convenient for travel info but having trouble logging in and have NEVER been able to make an online payment since booking my holiday almost a year ago

I wouldn’t bother downloading it, just pay online. Wouldn’t let me log in for a month after paying the deposit. Once logged in the payment function just doesn’t work; have to pay in whole ££, once you make a payment it crashes and doesn’t log any payment details for weeks. It’s shocking.

Every time I try to make a payment on the app, I am asked to authenticate my payment. Which is all good to this point, unfortunately when you go back to the app to confirm you are faced with a black screen and no way to do this. Minimise the app and you can see the page but you can’t open it and engage with it. So frustrating!!!

App is only showing 2nd booking & cannot access upcoming booking!

Tried several times to pay for a holiday what’s the point of having the app

Cannot make a payment on the app or website and looking at reviews it seems to be a common issue so please sort it!

When attempting to make a payment the app just shows a banner saying it’s unable to take payments. Websites the same, has been like this for weeks.

Been trying to use this since making my booking last summer - it just says that it doesn’t support the virgin Atlantic holiday I’m on… but no advice on how to make it work. I’ve had to do everything by phone (long waits…) and staff response is “oh yes - the app is terrible!” 9 months on and exactly the same problem- unlikely to be resolved before the holiday now. Given how frequently the flight times have changed I’m terrified about missing the departure if it moves suddenly on the day

Good app for info and I like the countdown feature. AWFUL for making payments. Will only let you pay full amount and partial payments created an error page. Tried again today, no error page so feeling hopeful. Returning to the app after authentication of the payment, states ‘refreshing your booking’ then a black screen. Tried a few times but nothing!! Will have to go and do it in store or try the website which wants to direct you to the app. Virgin Red app is just as frustrating!

Same problem experienced as others. I have iLhone 14 and after authenticating payment on banking app it goes to a blank screen and have to abort payment. Very frustrating!!