Virtual Assist

I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.

I like this app, easy and fast

It doesn’t work.

I was nervous based on some of the other reviews but I had a great experience - connected with a Rep in less than a minute and the whole proceeds took about 5 mins! Thanks!!

I can not get pass the Profile page to even do the virtual visit with the Allstate adjuster and I have received text messages from CoPart Yard 82 for the last 3 days after I spoke to a live rep telling them no one was picking up my vehicle even if it was considered total I want my monies for my Truck it wasn't my fault. They said they updated the info and got another text today asking about the keys. Allstate has the highest Insurance rates for auto and homeowners and you better read the last page of your policies in the little writting it's a shocker on what you have and don't have I had a homeowner policy with them and my escrow amount went up $2,000 in one year with no explanation which would make my house payment go up $400.00 more a month and I read the last page and it stated I may consider lowering my dwelling amount cause it was over estimated. Isn't that there job. Dropped them went with another Insurance got more dwelling coverage and other items that should have been included with over $3,000 cut in my escrow and $285.00 cheaper payment. If the app can't even work right that shows how cheap they try to play with other peoples money and injuries

Poor service lack of concern lack of respect and communication not trust v

Signal doesn’t reach to certain vehicles we have on the lot. They want us to push a truck that doesn’t have power steering into an area that has signal and show them what is failing, when we submitted very detailed photos and notes of what is going on. This is a business, service advisors and technicians are occupied but now we also have to stop what we are doing and do partial of the inspectors job and show them what’s wrong. We’d prefer if inspectors actually came into the shop and got all the information.

I immediately got a adjuster on the video call which I was honestly surprised by since the reviews suggested otherwise. The video quality that appeared on the screen was pretty bad, it would not focus sometimes making picture acquisitions difficult at times but we made it work. Besides that it was very convenient to have this app forsure made the claim process very simple and worked with my schedule! I personally did not have time to drop my truck off for an initial estimate but I did have time to make a quick 15 minute call get a initial estimate and I was assured if there are other expenses that could not be captured by us but the dealership found then they would cover those as well. Amazing !

Terrible every time I am forced to use it. Full of people who don’t know how to work on cars that are in charge of determining pricing on vehicle repairs.

This is how you know when an insurance company is worth paying, when you file a claim and nothing works. Allstate, in good hands… sure