Vitruvian

The most basic functions are bricked without paying for the subscription. Which is pretty disappointing considering the cost of the machine. This includes functions like simply setting the amount of weight and lifting (their "just lift setting"), displaying how much weight you just lifted after finishing a set (since it dynamically adjusts weight in some settings), and simple sound effects like a chime after a rest timer goes off. I understand paying for classes and additional content, but bricking simple functions seems wrong. Other than that, the overall UX/UI experience is a little disappointing with basic features and functionality lacking.

Everything is behind a paywall. Even features that used to be “free” are now behind a $40 a month paywall.

I used to love the Vitruvian…then my subscription ran out. Without the subscription the machine is pretty much unusable. I bought a Speediance Gym Monster instead and love it.

I need to re-log in constantly

Love the app

The recent update fixed a bug that allowed users who were not subscribed to be able to use the “Just Lift” function of the machine. Now, you must pay the $40 monthly fee in order to use all features of the machine. So now, I have to pay $40 a month in order to use a $3000 machine. I understand if the guided workouts and programs were behind a monthly paywall, kinda like a class at your local gym. But forcing users to pay a subscription just to be able to have full functionality of a $3000 machine is asinine, greedy, and unfortunate. Shame on you Vitruvian.

Features (like live activities) often stop functioning and workouts sometimes let off in unpredictable ways. Both of those can be really frustrating in the moment as predictability is probably the most important thing when you're in the zone. There's also a lot of prioritization on Vitruvian's workouts over your own custom ones. I don't really want their workouts and would love to have my own prioritized and not see what amount to fullscreen ads for theirs.

The app is necessary to use the machine and it works fine in that regard.. but the membership is nowhere near worth the subscription price in my opinion. The app is kind of hard to navigate. If you miss a day on the workout program, I wasn't able to find a way to begin the workout I missed and it forces me to do the current days’. The calibration really stinks, too, and the tutorial video doesn’t show accurate steps for the pro kit I have.

The machine and accessories have been great for me, with a little over a year of ownership. The app on the other hand seems to have gotten worse and harder to use in some ways (for example, they replaced all of the instructional videos; they’re zoomed further out / harder to see). But the real issue comes when you try to report bugs. The customer support folks at Vitruvian treat bug reports as if the customer is wrong by default, and you have to work hard to convince them otherwise. A lot of skepticism and user blaming. They don’t try to ask questions to understand the issue. It’s frustrating. I don’t regret my purchase and I hope the company smooths things out, but there are some problems that need fixing with the experience

Nothing else on market with the weight capacity and build quality. Application seems to be aggressively develop at the moment. There is a new isokinetic mode in beta and frequent quality of life and big improvements. Recently launch is the web portal for users to list out their wishes. Heading in the right direction. Highly recommend.