VRT Booking

Pick-up designations need to be more convenient. Nearest is 4 blocks up hill from my home. I use a walker. Not convenient for me.

The least reliable transportation service in the world. Every time you book a bud they say ‘demand is too high’, and if you’re lucky enough after an hour or so, you might get a bud coming to you but best believe you will be waiting more than an hour for that as well. You’re better off walking to your destination

The price to ride on this bus is extremely cheap and affordable, which is about the only pro this service has going for it. This app only works half of the time. 9 times out of 10 you won’t be able to get a bus at all. You can try to request a bus for hours without getting anything. It certainly isn’t “on demand”. However though that is extremely annoying I do understand that this isn’t Uber and that I’m not entitled to having a bus come whenever I please. That being said I do believe I shouldn’t be lied to either. I got a bus pretty early this morning it told me It would be here in ten minutes, mind you it was raining today so I got to the stop with a couple minutes remaining and stood in the rain. All the sudden the estimated arrival time jumped from 3 minutes to 20 minutes- double the time that I had set to wait. I looked at the map assuming there might’ve been other pick ups and drop offs but nothing showed, and the bus driver was just going off into seemingly random directions. I ended up waiting the 20 minutes and soon I was told my bus had arrived, where? I looked around I knew I was at the correct spot as I had been picked up from this location numerous times, however there was no bus. I looked up and down the street and at the app, the app said it was right in front of me, which it simply couldn’t be unless it were invisible. A couple of minutes later I get a notification telling me that I missed my bus and that the driver had waited for me. And as I started to walk home I saw the bus exit the neighborhood next to where the bus stop was located. I could not be more annoyed with this app. It had unreliable time stamps, unreliable drivers, and no consistency when it comes to bus stops. The app showed that I was I the right spot and yet the bud never showed. Extremely disappointing. No, I never ended up getting a bus, I just walked home and accepted it. Now I know that the estimated arrival time is an assumption of how long it may take. I understand that the bus may be 5-10 minutes late or 5 minutes early depending on many circumstances. However I can’t of a single excuse for making me wait 7 minutes then adding on an extra 20. Running a little late is acceptable but this driver wasn’t even trying to be on time. I wouldn’t recommend using this service for anything remotely time sensitive, may it be college classes, work, important meetings or interviews as you will always be at risk of being extremely late or not being able to attend due to how

System is always busy need to just get regular bus routes from Nampo to Caldwell

You can never get a ride within 45 minutes from requesting it and on top of that it take about 40 minutes to pick you up so most of the time it’s better to just walk

App Store needs to improve ability to make paragraphs for readability lol. Three stars is being generous. To the app and VRT in general. Although I really appreciate and respect everyone I’ve ever interacted with there! And I really appreciate the hard work & efforts. The systems and policies I don’t always agree with, if they could be better and just aren’t, especially regarding use of some platforms that are advertised and known to not be private or secure so financial and trustworthy health institutions DO NOT USE EMAIL TO COMMUNICATE PERSONAL INFO (such as mainstream free email providers) and instead use a secure and private platform or web-based secure pages that requires secure login and authorization measures. 2:12 -2:22 pm Tuesday 10/18/2022 busy, can’t/won’t schedule a ride. Appears to change current location as you change your point on map but immediately reverts to last location when I got a ride! Anyway… as for “on demand” app: advertised as running until 8 pm but a driver told me it stops taking rides at about 7! & Canyon County buses don’t run AT ALL on Sat/Sun! And on-demand means it often takes up to close to an hour to get a ride… after picks up & drops off others. On-demand is a misnomer in my opinion, but I deal with people who usually take things literally & expect people to say what they mean & mean what they say. Not usually unreasonable. The other day my friend couldn’t figure out where “on-demand” bus was picking her up when she got off bus from Boise on 10/7/2022 at Walmart, so she missed it while she was on phone with me, having sent me a screenshot of map it gave her, having me try to help her get to where she needed to go for the “On demand” bus, which also doesn’t show up on any mapping apps like the iphone map, because IT ISN’T A TRUE ROUTE. This was at 6:30 PM on a Friday. It had already taken from 4 or so to 6:30 pm just to get to Nampa from Emerald & Curtis in Boise!!! Then when friend tried to request a new bus immediately (she saw it drive off while waving at it), the app kept giving message that it was busy! She tried repeatedly as she was stranded & had no other option at that time… After being at work all day & 2 hours plus to get only part way home, which is by Amity & Holly. It never did work!!! so she sat there until 9 PM!!! That’s when I was finally able to go get her from very opposite end of town in southwest Nampa. What if I’d been gone tending to aging parents in Eastern Idaho?! The app has probably

Does not give you a ride in demand. Waste of time getting this app.

Great alternative to the bus

Excited to have an affordable service for my community