WeCare Programme

The menu button doesn’t work. There are contradictions between the information about the process on the WeCare app and the Teladoc site. Available callback times are very limited. You can’t view your booked telephone callback times. You can’t cancel or amend your booked telephone callbacks. You can’t view GP CVs and choose an appropriate one, as you can with better competitors. It feels like the NHS but with an app. All in all, if this wasn’t free with work I wouldn’t use it. My previous provider was way way ahead of this game.

Tried to verify my ID and the app just keeps freezing and won’t take the photo.

App consistently shows ‘no availability’ when selecting appointments the app advises are actually available

The app is rubbish! You have to enter some access code but they don’t say how or where to get it, so the registration is useless and doesn’t work.

My employer has signed up to this and I’ve tried to register but it’s keeps saying password invalid even though it matches all the requirements necessary. Given up trying to register which is a shame as I wanted to access the service.

Is it just me or is anyone else finding that they go to open this app, go to enter the login details and the app just ends? I have recently been signed off for a month and thought I would use the app to see what help is offered as my employer has signed up to this service. Unable to get past the login screen does not help.

Tried to book a telephone appointment and when I got to the last screen it showed an error message “we need more information, please go back to settings and fill out all information”. Then you go to settings and there is nothing missing, try to book a telephone call again and on last screen the same error message again. What a waste of time this is.

Constantly crashes. Doesn’t work.