West Plains Bank and Trust Co

This is so convenient. I love it!

This bank has gone above and beyond being “just a friendly bank”! Those that work there care for me as if I was related to them. I’ve never been made to feel my questions were stupid or my inability to comprehend technology was a problem. The Houston Branch and Willow Springs Branch have always helped and assisted in ways I did know were possible! They know what they are doing! They truly are there to help you! You will NOT be disappointed!!!

I don’t like the new system. Scheduled bill payments come out a day early. The bill pay part of the system is harder to navigate. It was much easier to manage debit cards with Secure Lock. Once I turn certain aspects of my debit card off the bank has to do something to make them come back on. When I used my debit card on the old system the payments were subtracted immediately and Secure lock notified me immediately. On the new system the notification are a day late sometimes.

The customer service is beyond anything I’ve witnessed so far in banking. Always wonderful and helpful. I gave 3 stars because I cannot transfer between my business and personal account and have to visit an atm and withdraw and deposit or write a check. Also not having Zelle is a huge disappointment. We use it extensively in our business and have to maintain a bank account elsewhere just to receive the deposits. Hopefully the bank works thru these issues and grows.

So quick

I just noticed that I can set up my own alerts for debit or check withdrawals. Love it!

Need running balance

Great update to the app

This app is better than the old one! Very user friendly.

Took me just a couple minutes to set up. Tons of new features and ways to customize the app and your accounts. Great app!!