Westerra CU

Every time I login with Face ID, it crashes. I’ve had enough with this credit union

External transfers are still not working.

Tells me none of my login info is correct and when I try to get an email to help me log in they won’t send me an email.

I haven’t been able to pay a bill thru the app in months. Can still transfer, deposit and see accounts, but it’s inconvenient to have to log onto the website to pay bills.

I’ve had issues on and off with this app, but for the last week, every time I log in and select external transfer (to pay our car payment) the app logs me out. I don’t understand why it’s this difficult to make a payment.

2.0.6 version gives “Session timed out” every time I try to use Pay Bills. No functional banking.

Hi, not sure where to reach out to report a bug. Glad to have an app to pay my loan and it pretty much does (did) what I need, except since the most recent update a few weeks ago now. Now when I click “external transfers” (which is how I pay) it automatically/immediately logs me out. I made my payment earlier this month on the website which obviously isn’t the end of the world, but does render the app useless. Once this is fixed the app will be functional again.

Too many deficiencies to list.

This app has too many bugs they still need to work out. Can’t transfer externally, check payment history, or pay bills. App just logs you out and ends the session. Very hit and miss with this app.

Ever since the launch of this new & “improved” app I can’t access all my accounts through one log in as before. Supposedly you can search and find your other accounts to transfer money but that has never worked. I haven’t used my second account in over a year because to do so I have to delete the app, redownload, and relaunch. Once in an account there’s no way to log out to reenter into another. After how many years of this “new” updated app, another update just occurred yesterday. Now I can’t even access my account through the app because it says invalid log in info. But I can log in online and the app accepts my facial recognition but then says invalid credentials. And complaints only go to the bank which does nothing to fix or adjust the app. If my app won’t work what’s the point of using that bank?