Westpac NZ CashNav

App is so laggy and frustrating to use I have given up. Somehow so much worse than the previous version of the app which was definitely not good either. I don’t understand how this passed any internal testing, I would rather they switch back to the old version while they undertake some proper testing

Latest update have deteriorated the product and added layers to click through to access the information you need, previously it was just there. This update is a step backwards. Very buggy now. Disappointing changes

First, it categorises your spending but inaccurately. You can try to manually categorise but it’s buggy/inconsistent. Frustrating that it hides spending in the needs section by default. Graphs compare to average instead of showing only real values. Misleading app

This app used to be a great way to track spending in different categories, but the recent update means it’s now just frustrating! Very laggy when going in to change categories, which you inevitably have to spend lots of time doing as the ‘remember change for future transactions’ function seems to do nothing. Please fix this app and make it more user-friendly!

0/10. Do Not Recommend. Remember, now, why I deleted this app when it first came out years ago. Regret giving it a second chance. There’s no means to retroactively assign categories to repeating transactions. I’ve gone back over 6 months’ of historical rent transactions and categorised them all as “Home”… Every. Single. Week. I get a notification saying that my “Home” spend is way above average. No. Westpac. That’s my rent. The same value goes out on the same day, at the same time, Every. Single. Week. Never got anywhere raising support tickets, either. I’m out. I’d rather pay for something that actually works and save myself the frustration. Recommend you do the same.

The old version seems to sync everything quickly. This new version seems to miss to notify spending way slower than usual. Not gonna use it this time.

Constantly crashing or you can’t get in to it so don’t bother until they fix it.

Worst app update of all time. Please restore the old version!

I downloaded this app solely for the purpose of receiving notifications when money goes out of my accounts. It’s important to me after having money stolen by hackers in the past. Initially the app worked great, sending me notifications with every spend. Then they started to become very delayed and lately they are non-existent. I’ll give it another few weeks to see if they come back otherwise will delete the app. I can’t see any way to report an issue via the CashNav app. The ‘support’ feature just takes you to Westpac’s sign up page to sign up for cash nav.

This is an example of a company removing functionality and usefulness. The old one was simple and accurate. The new version is hard to understand and seems to count transactions twice so the numbers are out. Westpac please revert to the old version until you sort this version out.