WSECU Mobile Banking

None of the features are actually working and I am unable to do anything other than login and view my balance. I’ve spoken with multiple bank representatives who always give the excuse that they’re perpetually working on updates to the app. A year has passed and I still can’t use the app for anything useful, like paying my loan.

Won’t even load the Home Screen. Overheats phone.

Please fix Face ID sign in! I am forced to input my credentials every time I open the app even though I have Face ID enabled.

I never write reviews. I’ve been a WSECU customer for 20 years and do all of my banking remotely. The app has always been glitchy but in the last week or two every single time I log on I’m immediately automatically logged off. I have to log in repeatedly and hope I can get done what I need to get done before I’m logged off. This happened three times in a row this morning so I came to check if there was an update I missed but no I’m up to date. This is just a badly functioning app and unfortunately one I need to use frequently or by now I’d have deleted it.

Face ID does not work since last updating app.

Can be a pretty slow app, which is frustrating when most times I use the app it is for less than 60 seconds. Also, very little support for notifications. Bare minimum would be notifications for any transactions but all they offer are noti’s via eMail. The app also only works if the phone’s system language is in English. Not even the app, but if the operating system is on foreign language the app is unusable.

Won’t let me create a password for my account.

I’ve been using this app for a long time. There used to be an old app without many (or any as far as I was aware) issues. However, there is 1 huge issue that plagues this app and makes it no longer worth your download. The “My Accounts” and “Transfer & Pay” tabs load infinitely. Now you may mistake this for taking a long time to load- I have an iPhone 13 and excellent internet connection. I set my phone up with a full battery and let one of those pages load. Several hours later, the page still hadn’t loaded, and I was forced to go onto the website to complete any banking. This app *does* offer online chat sessions, but will always have an error message if you attempt to use this feature. Although you can still deposit checks, this bug-ridden app has been in an unusable state for as long as I can remember, which is extremely unprofessional, especially from a banking company responsible for your money. I am beyond disappointed.

Fix the mobile deposit. It’s been broken for 2 months now.

From the 31st to the 3rd or 4th of every month this app undergoes maintenance. Which means you cant make any deposits. Which is a hassle because I pay bills during this period. Do you’re maintenance mid month, not during peak deposit days! 🤬