Y-12 Federal Credit Union

Great app. Has several new features that the old app didn’t have. Highly recommend for everyday use to monitor your accounts, apply for loans, and chat with the Member Service Center during business hours. Only current down side is that the push notification for transaction are not real time notification. Mine have been close to two hour delayed from when a transaction occurs. Even the SMS text notifications take about 30 minutes to an hour to come through. The Visa Purchase Alerts, however are within a minute or two. Thankfully those are easy to setup in the app. Great app. Just need a little more work to become excellent.

Around 7:30 pm every single day, the app doesn’t allow me to unlock or lock my y-12 Card, and when the cards unlocked around this same time of night the card itself doesn’t work until 9-10 pm every single day

This used to be one of the best banking apps. Charges were almost instantly shown in accounts and the UI was seamless. Now it takes days for most charges to show up and reflect on your balance and logging in is always buggy. Really the whole app is buggy now. Wish they never updated it and stuck with the old app.

Love this app, you can do all your banking in one place. We can see all our bank and loan accounts in one place it is easy to transfer between accounts and make deposits. Never have an issue with Y-12 great credit union all around!

Honestly this app is not modern. It is old and boring. The old app had so much more color and was overall better. The old app worked so much better than the new app.. shame yall can’t give us the old app back

I've been a Y12 customer for years and loved how easy it was to pay bills online. Now the new app makes so many UI mistakes that I have to retrain myself each time I go in and pay a bill. Open the app, go to "Easy Pay" then I have to click the Pay button to get a list of my billers, then type in some text to search the list, then I can enter the amount that needs to be paid. Then I hit the pay button again? Too many clicks and makes zero sense.

This app does not work as well as the previous one that they had out. Mobile transfers from other bank accounts won’t work properly for me, ever. The login never works, and I always have to change my password. Renewing my password does not work, it always states “this password has already been used.” When, in fact, it absolutely has not ever been used. The whole process makes dealing with the financial institution much more difficult. No point in the “convenience” of an app if it can’t carry out its purpose. Maybe one day it will run properly, but until then I guess I’ll stick with calling in.

I really liked the old app, but the new app is also great. It has a good flow to it and I like some of the additional & improved features.

Love the app, I get to schedule transfer, see my loans pay offs and I love the budgeting tool on the app. I can also add my other bank account to the app so I can see it all together.

Saves me a lot of time & very convenient