YourRide - NZ Taxi App

I scheduled a ride last night but it is nowhere to be found in the app. I have no idea whether the driver is coming or not. Thankfully I did receive a notification 15mins beforehand but that is all. I open the app and cannot see how far away the driver is. The driver did turn up on time, but it would be good if you could see the status of scheduled rides!

I was charged $102 for a five-minute $16 taxi ride and despite efforts to communicate via multiple channels have received no response to my requests for a refund for the clear mistaken overcharge.

Pretty crappy really, why would this app not allow you to book times

I am wanting to use this app, rather than be on hold on the phone. But we are unable to use a Total Mobility Card using the app. I think you should add it as an option. Otherwise we are given the full price which has to be paid on the app, rather than the discounted fare which we get using the card. I hope it is added soon.

I deleted it, but it took ages to install and enter my creditcard details only to find this out.

Basically useless to those who have a total mobility card (which is a lot of taxi users in New Zealand)

Heaps better than the iHail app!!! Very responsive, and the app doesn’t suddenly die like iHail does all the time. Only two complaints are: 1. I can’t book ahead of time, and 2. Drivers at the airport do not know what their unique ID is. So every time I get a cab from the airport queue, I have to do it the manual way.

My employer has given me a TaxiCharge voucher card to use for two trips but the app won’t accept the 6 digit voucher card number to add it to the app for payment so Im not sure how this is meant to be useful. I would like to book a taxi prior to the day of my flight but this is still not possible? The taxi firm has a website that allows me to prebook a taxi so it seems this app is designed for someone to hail a cab at the time they need it only. Booking a cab seems like a basic feature. Work to do team.

Tried to book a taxi in advance, only option after entering pickup and destination is “Confirm” so did this assuming there would be another option to select a “ready now” or set a future time, but instead it went straight to “contacting drivers” and charged my credit card. Cancelled ride. Awaiting refund. Won’t use again unless there is an ability to book in advance.

The location of the taxi is very slow You can’t message the driver