ZAFUL - My Fashion Story

It’s Awful so bad

Fair warning - I paid an extra $25 for my order to arrive ahead of an upcoming trip. I placed my order on August 5th, and paid extra for shipping to arrive by Thursday, August 15th. Today is the 19th and I still haven’t received my order! I will not be ordering from this shop again and just wanted to pass on this to anyone who is also a first time buyer.

The only problem I have is because it take too long to deliver I've with DHL.

The tracking number given to me was incorrect and the package was returned for lacking “proper shipping information”. When I checked with the minimal tracking information provided it brought me to a sketchy Vietnamese domain USPS website clone. Scam scam scam, I’m out $100 and now some sketchy website has my credit card info. Please be warned, only thing customer service was willing to do was send me 200 Zaful points?

I have been ordering swimsuits from ZAFUL for years now, loved them. This is the first year I ordered some that did not fit well. I order large but some of the bottoms were extra large fitting and some tops were too small or fit funny. I tried them on the day they got delivered and put them back in the packaging they arrived in. Tried to get a ticket number from ZAFUL to send them back and get my refund and they lied telling me it had been 30 days so I sent back the dates I ordered which was 4/2/23 and when it was delivered 4/12/23, telling them they are lying and asking for my refund back. Then they still deny my refund saying swimsuits are like underwear, they won’t take back. In stores you can try on swimsuits and leave them there if they don’t fit, not underwear so I don’t see their point there. Smh. It does not say u can’t get a refund on their refund/ exchange for swimsuits. I am now done ordering from ZAFUL. I don’t think it’s just swimsuits with them, I think it’s anything, they keep your money. No refunds or exchanges

<3

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I want to start out by saying how I’m satisfied with the clothes. It’s true to size and the material is of somewhat quality. Where I am conflicted is with the shipping. It took about three weeks for 3/6 items to come in and another 2 weeks for another 2/6 to come in, while I’m still waiting on one more item. If you intend to buy, be mindful that you’ll be waiting a long periodically time for shipping.

They will always have one item that won’t be delivered. They won’t refund you either, terrible service

Ordered a bikini from the site. Went off their size chart product came it’s cute but way too small. I’m trying to exchange item and literally there’s no way to get in touch with this company to return or exchange so if you order from this site just know you’re stuck with whatever you get.