ZAPAKA- Prom & Occasion Dress

Despite the negative reviews that I read about the company, my daughter and I had wonderful business transactions and communications. We purchased 2homecoming dresses within a few weeks apart and they came within a week of each other. Excellent quality, true to size, very happy we will be looking forward to purchasing again Come prom season.

Don’t get scammed! They’re not going to deliver them they’re going to offer 40% of your money back if you request a refund on top of the $28 you paid for shipping. Their agents will mock you for days and tell you it’s your fault cause you don’t want to wait. Complete scam! Hundreds lost! Wedding delayed despite ordering 17 weeks ahead!

The worst experience ever.. they need to be very clear where the order is coming from and the time I paid 20$ for shipping for my daughter prom and the dress and shoes arrived late I also had to pay 30$ To ship the items back and go back and fourth just to get my refund with this company I will never order again from This company

I ordered a dress and it took a month to arrive. When it arrived the quality of the dress was cheap and not worth the price. Then I tried returning the dress but they refused! The window to return is 7 days and I took 9 days. The costumer service is the worst. They also said some rude things to me. I would not trust this store. I also have emails of them being so rude!

My first monthly membership three bracelets I got in the mail two days ago and love them. Been wearing them both days and my 18 year old daughter loved them so guess what she’s going to get for her birthday 🥳

i’ve been trying to return my dress since April 23rd! their support team emailed me and said i would get my refund if i returned my dress unworn and unopened. i did both and ive emailed them 4 times since i shipped it on April 27th. they have NOT given me my FULL refund and they have NOT emailed me back that they have received my package! very poor customer service when you try to get your money back!! if i could give it 0 stars i would!

I placed an order 3 weeks ago. The payment went through. They still haven’t sent it out. So irritated

I ordered my dress almost a month ahead of my photoshoot and it still hasn’t shipped!!

It’s good but price is we’ll okay

You will get your dress--just not at the time that you think it will. ZAPAKA is very unclear about their shipping policies. You will get your dress and it will be of quality, BUT the shipping is extremely unclear and you may not get it before your event even with expedited shipping. What they don't make clear is the production time. If your dress isn't from their warehouse and is already made, they will "make" your dress. This can take anywhere from a few days to a few weeks depending on ZAPAKA themselves. If you email them about the production time of your clothing, they will dodge the question. The emails feel robotic. I would skip out on this one.