ZIIP Beauty

Agree with many others. Love my device but using the recommended treatments are frustrating because my device is never in sync with the app. I'm usually finished before the app.

Not sure why but about 50% of the time when I click “sync” to sync my device with the video, the app just crashes. My phone and the app is up to date but this is super annoying. I also wish you could sync the treatment and close out the video so I could listen to music or something while doing the treatment instead

The timing doesn’t actually match up. Very confusing. I’m going to see if there’s another option for following the treatments that don’t require an app.

The screen to reset password does not show a SUBMIT button (maybe it’s my SE phone) so have to go login to laptop web browser to reset password. Please fix the UI. Seems like password should persist - the device only works with my phone anyway. Other than that everything is good.

I have tried multiple times to reset my password, it asks for my email address and I never receive an email. I have been unable to use the app because of this. The app was logging me out and it never saved my password. I feel like I wasted my Money buying the ziip halo because I have not been able to access all the treatments in the app.

No matter when you start it finishes and shuts off before the video ends. So you never really know what part of your face you’re supposed to be working on.

The app is ok. I like all the treatments offered. But even when I put the ziip to my skin later than the video, my treatment always ends earlier. And it makes me login every few days which is tedious. Please have a “remember me” check box so I don’t have to login every time. The lift is not as effective as the Nuface and it’s the only treatment with no app required.

The device itself is great, but the app has never worked. I’ve never done a treatment where the device and the app synced up. My device either shuts off before the treatment is finished, or the treatment ends while the device is continuing. It’s tough because the frequency and intensity of the microcurrent is timed to her movements. So if the device is out of sync, you could be applying heavier microcurrents to a place that doesn’t need it. The app is essential. Not sure why they’re not putting much more time and energy into perfecting it.

Y’all, I love my ZIIP, but I am BEGGING you. Eliminate the need to sign in with email to enter the app. This is SUCH A TEDIOUS WASTE OF TIME and makes me want to throw the whole thing away. Face ID would help, but honestly, I had this app for years without needing a login and it made switching functions very easy. Now I feel a real wave of annoyance every time. What security are we protecting here? Why does this need to be password protected? Streamline this, I am begging you.

I’ve deleted and reinstalled a million times w both data and Wi-Fi. All I get is a white screen. Contacted support via email whom said nothing is wrong with the app so it’s on me. If you call be ready to transport to 1995 and leave a vm to which you won’t get a call back. NO Tech Support at all. Not even a month in after spending $300 and can’t use my ZIIP that depends on the app. I love the results but no Customer or Tech Support makes no sense.