ZoomCare

I type in the symptom and then a box to schedule pops up but it’s all white and I can’t click or see anything.

Everything opens in the browser? I got the app to better keep track of my zoom appointments and aftercare instructions, but the app is just redirecting everything to the web. What’s the point of the app if I can’t even log in on it??

This used to be a great service. Did they get acquired by morons? I no longer get appointment reminders and the web services have been trashed. Can’t view my current appointments either.

Glitchy and they can't even get the basics right.

I can’t figure out how to book my monthly meds visit through video. It only lets me choose nearby clinics (which there are none that offer my services) and doesn’t let me choose the video call option. This is horrible UI. Go back to the old way. You shouldn’t making things harder for people, especially being a medical provider.

New UI is clunky and unintuitive. Takes more steps. Go back to the old UI

I’ve been using ZoomCare for over six years and the care is excellent but both the app and the website are garbage. I’ve had to drive to a clinic twice now to make a video care appointment. Make it make sense.

The app is down for more than 3 days. Really?

While Zoomcare has been great for both routine primary and urgent care, their app does not hold up. The interface is clunky: often have to close out to get it to let me select a date for appointments, the login box is buggy and won’t let you paste a password from a password manager half the time. But mostly, the app doesn’t do a whole lot. Want to check or send a message? That’s back to the website to login again. Great service, not such a great app. Using the website is just an easier experience.

I live near a major city, and at all Zoom Care locations, on weekdays, I see only nurses, licensed physician assistants, and naturopathic doctors. Zero medical doctors. There are private urgent care clinics, with full-time medical doctors, that are probably a better alternative. You will likely pay something comparable for a visit either way. Also, ZoomCare seems to have removed the ability to schedule an illness/injury related appointment.