1stDibs

not really caring for clients

Search does not function properly and closes app for iPadOS 13.3 (iPad 11inch).

I have been so disappointed in the customer service experience. I received a broken table at the beginning of May and am still trying to work to get a refund and response. It has been almost 20 days since I’ve last heard from 1st Dibs, and it feels like they quit responding to my inquiries and gave up on finding a solution for me. The promise of “commitment to satisfaction” and “peace of mind” on their website is extremely misleading, and I have lost trust in the company as a customer.

This site has everything in antiques like no other all in one place.

I search for furniture and art, mostly. The filter options are pretty good. The app sometimes force closes on me if I’ve been using it for a while, which is annoying because it goes back to home when I reopen it.

It would be helpful if you could filter by length.

They don’t allow non dealers to sell on line.

If you already know what you’re looking for, this app will more than likely have the item or a related product. I’ve won several auctions with the lowest possible sale price and will definitelyyy continue buying from these guys.

Discovering 1stDibs has been an absolute game-changer for my home and personal collection. The app offers an unparalleled selection of high-end, authentic pieces that you'd be hard-pressed to find anywhere else. I was specifically in the market for 19th century bronze statuary and Russian Empire style malachite furniture, and 1stDibs did not disappoint. The quality and craftsmanship of the items I've acquired are beyond compare. Navigating through their extensive catalog is a breeze, thanks to the app's user-friendly interface. The images are crisp, and the item descriptions are thorough, ensuring you know exactly what you're getting. The customer service team deserves a special mention for their exceptional support; they're responsive, knowledgeable, and genuinely invested in making your experience as smooth and satisfying as possible. Whether you're a seasoned collector or just looking to add that special touch to your space, 1stDibs is the ultimate destination. Highly recommend!

I was so excited to be approved as a seller on 1st Dibs. I have about $90,000 worth of merchandise listed on eBay and chairish already so I’m an experienced seller. My experience with 1st Dibs was unbelievably bad. I am very surprised to see good reviews because in the short amount of time I was a seller there their customer service was nonexistent, then they ripped me off. When I called for help as a seller, I’d wait on hold for 30 minutes until I finally would give up but then I’d call back. If I said I was a buyer, somebody would answer right away. My emails went unanswered over and over and over again. I was finally told by someone in a different that I would have to make an appointment with someone to get help. And then the final straw was when they charged me $180 of all of the sudden for no apparent reason. When I posted my few items on there, I selected to pay an additional $10 to get more attention somehow. There was no prompt to pay the $10 at that time. I was told by the lady who signed me up, that like Ebay and chairish, where I’ve been selling for three years already, the charges would come out when I made the sale. Then a few months later all of a sudden there was a $180 charge from 1st Dibs from my bank account and they said that it was all in late fees for not paying those $10 fees for the handful of items I listed. So they never sent me a bill of any kind. They never asked me to pay that $10 when I created the listing. They waited until it was $180 late fee charge and they took it all out at once. Stick with chairish. You’ll find the same items on chairish for way less money. These guys are awful. Really, surprisingly awful.