Addison Lee: Taxis & Couriers

Cars, Couriers & Black Taxis

Published by: Addison Lee
Downloads
Revenue

Description

Experience everyday luxury with Addison Lee! Book one of our taxis, minicabs, or couriers whenever you need them, whether it's on-demand or up to twelve months in advance. Choose from our eco-friendly electric vehicles or iconic black cabs to suit any occasion.

Download Our Taxi App and Request a Ride with Addison Lee!

Over 7500 Vehicles, Including: Taxis, Minicabs, People Carriers, Accessible Vehicles, Courier Services and Executive Vehicles

On-demand: taxis in under 10 minutes in central London

London's most sustainable taxi and minicab company

Prebook up-to-12 months in advance

Airport rides with flight tracking

Business & personal accounts

We deliver parcels too with London's largest same-day courier fleet

24/7 Customer Support


Addison Lee: London's Premium Taxi App

We Guarantee:

Service: Whether you prioritise style, space, accessibility, or affordability, Addison Lee helps you find the perfect solution for your needs, whether you’re requesting a ride for one or need a parcel couriered.

Safety: Your safety is paramount. Unmatched driver safety standards and co-designed driver training in partnership with UN Women.

Business Accounts: Seamlessly manage corporate travel with flexible invoicing and priority services.

Licensed; by Transport for London: The only large operator in London with a full 5-year license.

Customer satisfaction: with a Trust pilot score of 4.2

Driver Ratings: Review and rate drivers in the app.



The boring stuff....

By downloading the App from this website or clicking on the "Accept" button below you agree to Addison Lee’s Terms of Trading (the “Terms”) which can be found at http://www.addisonlee.com/terms being incorporated in and forming part of all contracts for the provision of Services. The Terms include, in particular, a privacy policy and limitations on liability.
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Addison Lee FAQ

  • Is Addison Lee free?

    Yes, Addison Lee is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Addison Lee legit?

    ⚠️ The Addison Lee app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

    Thanks for the vote

  • How much does Addison Lee cost?

    Addison Lee is free.

  • What is Addison Lee revenue?

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User Rating

5 out of 5

1 ratings in Mexico

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Ratings History

Addison Lee Reviews

Keeps it Simple

Dec boy on

United Kingdom

Easy app by one of London’s most iconic businesses that provides quality cars and professional drivers. Highly recommend.

Gone downhill

csam 12 on

United Kingdom

Used to use all the time for work now it’s gone downhill so much. Pre-booking cars often late, may as well use alternative apps for half the price.

Pick up address error

Le Big Guy on

United Kingdom

You put the pick up address in the app and then it immediately changes it to your current location without you telling it too. Very frustrating.

Certainly not a premium taxi service

Heathcliff20 on

United Kingdom

I wouldn’t recommend Addison Lee anymore. Having used it for business and also personal airport transfers I have found the app unreliable, the drivers aren’t helpful and or rude at times and not in keeping with the “premium taxi” service. Not even with Uber have we gotten such bad service. The customer service is just unfortunate. When feedback has been provided there was a lack of acknowledgement and supporting the customer. It was more a case of excuses. The app is unreliable and the payment methods aren’t straight forward. I still end up paying cash as the drivers don’t have a card machine (which for a premium service in London is unacceptable). Have deleted the app and will no longer be using the service for business or personal reasons. Will be using black cabs moving forward. Their app is certainly better and drivers are reliable and know where they are going!

I love Addison Lee!

Jamie_Robertson3 on

United Kingdom

I just think Addison Lee is an amazing way to travel around SE London because there are no tubes in that area! I can order my cars via the app that way! Thanks to everyone for developing it! I also like the way that Addison Lee are adding electric cars to their fleet to reduce CO2 and NOX emissions! Far better than in the late 2000s when they were using people carriers all the time!

Should close down

Immygak20 on

United Kingdom

The app is useless The drivers are useless The customer service is useless The over all service of Addison Lee is useless Never get a driver on time always there’s issues with drivers. Maybe it’s time for upgrade or just shut off the company if you can’t provide the service

Please develop your App to be more usable

Eleanor sort on

United Kingdom

The amount of times I’ve had to abandon an app booking because of bugs, errors and performance issues. AL - please invest in product development and a UX designer, a reliable and usable app will bring back your customers. We don’t want to leave too, trust me!

Opting out of Marketing

BlueSteelNick on

United Kingdom

Opting out of marketing does not stop barrage of marketing push notifications. Uninstalled

Does anyone beta test this?

DaFruz on

United Kingdom

Am trying to book and pre pay a trip to the airport. For some reason I don’t know, it is rejecting my credit card. A red message appears at the top of the screen BENEATH a banner of credit card logos, remains visible for 2 seconds then vanishes - Unreadable. THIS IS EXASPERATING. I’ve continually had problems with this atrocious app… FOR YEARS! I honestly don’t think this company wants my business.

Terrible service

LondonApps on

United Kingdom

Courier 30 mins late for an urgent pickup. Maps shows him as parked around the corner. Terrible support. Still no refund. Have experienced past troubles with AL also.

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