Since update. I have been getting invalid token. Have deleted and reinstalled multiple times. Works for a while then crashes again Calendar is empty can’t pull up appointments

too many updates, absolutely do not like the new provider view . I have to keep going back in which is extra clicks!

This EMR has so many glitches. Frequent updates that are disruptive and result in lost client data-client notes, dot phrases etc. There really doesn’t seem to be any real changes with the “updates”. The inability to chart from the web version and only the app is a real issue. The support is only via chat-they often state “let me check into that” and they never get back to you. OR you wait for so long-check back several minutes later and they close the chat. Super frustrating. I have never received any follow back about something they were looking into. I stopped trying to take photos in the app and instead use my phone and load them into the app. Takes a lot more time but at least they don’t get lost. The inability to use a different pay source is also problematic. The app is not intuitive. Takes multiple steps to do things that could and should be an easy click. The list is long of the issues that this app has. I honestly wish I had never chosen this EMR. I now have a large client base and trying to move to a new platform is daunting after the hours and hours I spent building out this one. I have EMR PTSD from this program. I will say its one plus is the cost. However, that being said-spend the money-get a program that actually works for you and has responsive support.

I’ve been using this app in my clinic for over a year. Here is my pro and con checklist for all aestheticians out there: Pro: 1. Price $27/mo before add ons is pretty decent 2. Building memberships is easy and convenient 3. Writing client notes with each appointment block is great 4. The sticky note feature is great for setting client specific reminders 5. Catching the contact info of people who almost booked an appointment is awesome 6. On demand chat in help is nice and 100% necessary to understand this system Cons: 1. Constant app updates (and I mean constant) the system forces you to update even when you are checking out clients. 2. Constant stripe updates that take 5-15 minutes every single time. And yes you must update the system when nudged to do so 3. When an update comes through the app can be all jumbled and items rearranged 4. There are no warnings when it comes to when you will need to update. It just happens 5. Paying $300 to learn the system is RIDICULOUS 6. Paying $300 for an enrollment fee is ridiculous 7. Client info and photos sometimes disappears 8. Clients that don’t pay within the membership are just kicked out without giving any notification to my practice All in all the app has a long way to go. I feel trapped using this app as now all my clients and memberships are set up. This is hours and hours of work. Time I just do t have to dedicate to another system. I’d try out a few other systems before committing to this one.

The amount of times that I can not access this program on my phone or iPad is absurd. Literally a new update on the mobile version nightly. Currently haven’t been able to access my patients or schedule - after updating YET again, no luck- deleting and redownloading the app, again, can not use it. This is the most infuriating system I’ve ever used in any office I’ve been associated with.

There is always some wrong, missing or we are working on it reply when I try using the system. Very slow, and always something wrong.

They keep updating the app which makes the app 10X worse. I can’t even clock in on the app anymore and now our team is having to get punch in clocks. Please fix this issue asap

Initially heard wonderful things about Aesthetic Record, however, there are so many glitches and unfortunately, there’s nobody to actually speak to on the phone so it makes it very difficult to deal with. Lots of colleagues are switching over to other electronic records and seem to be much happier. We may be doing the same. Do your research prior to getting set up. My entire staff has been unhappy with the program and customer support from the beginning. Its unfortunate because it really could be awesome.

This feels like an app made by someone who really interested in end-user experience. There are times the functions (as simple as patient search) work, and times where I can’t get anything to work in app, so have to wait until I can switch to web. Image options are just okay, have right & left mixed up. It is *embarrassing* to be telling the same patients over & over that “Oh yes, just the software …. again… haha, please bear with us.” The set up itself was cumbersome…. after 9 months (!!!) It’s still a conundrum, and I cannot tell if we are missing something, or, if it’s just a glitch. Have watched You Tube videos to get a grasp, it’s just okay- we don’t have a ton of time to do that (as seems like a lot of non-income producing activity). Oh, yay the chat is open! Oh wait…. They just screenshot something i already read and send that to me as “answer.” Seems like payment processing is proprietary and yet somehow we could hook up Clearant- which would be a MUCH better deal than Stripe. But no, no one can tell us how to do that with this software, so,

This app forces you to update every two weeks and the most recent updates has made the system near impossible to use.