Ailo

The #1 reason we chose to rent through Ray White Ashgrove was because they use Ailo. We live overseas, and it’s incredible to be able to check in on our rental property literally at any time. The statements also make tax time so much easier. Highly recommend.

Ailo will take 0.25% of your rent payment if you want to save your details. If you manually enter you bank details, they won’t take anything. But in return for saving 14 digits on the app (the information is saved there anyway), they demand 0.25%. In Australia where the rental market is already managed by a consort of greedy people, I suppose it only makes sense to use a greedy app. In the future when I am looking for rentals, using Ailo is a dealbreaker.

Forced to use app by Ray White, who own the app - it was created by none other than Ray White’s son Sorry to say, this is so scammy. Ailo by design make the only fee-free option a frustrating customer experience: one literally has to come back and enter their bank details manually every week to avoid incurring substantial fees on paying THEIR OWN RENT. Couldn’t be more cynically designed to screw and skim even more off renters. Shame on this racket and app. There is literally nothing wrong with scheduled and direct bank transfers. Condition report function worked ok.

Because agents have been forced to provide a mechanism for paying rent that doesn’t incur charges, apps like this are forced to provide one. To still keep the gravy train rolling, they put up arbitrary barriers to convenience. In this case, you can manually enter your account details to make a fee-less payment, but if you want to save those bank details, you will incur a transaction fee. Nothing beats being able to just direct deposit to the agents account. Saves an untrusted 3rd party from being able to access your bank account as an added bonus.

I’m very disappointed that our local Ray White branch has switched to this app. As a tenant, I see no benefits over the traditional email/phone and bank payment methods. The worst part is the lack of automatic payment setup without incurring extra fees, which feels unnecessary since one-off payments don’t have this charge.

I like this system to pay my rent and water charges. Now I can see my rent is applied as soon as I pay it- I don’t have to wait for their accountant to be at work.

Excellent way to facilitate the fleecing of the poor for the benefit of the rich. Charges a fee just to store your bank details that equates to hundreds or possibly even thousands per year, all to be borne by the tenant. Agents are forcing tenants to use this app, forcing them to terms that were not in the lease contract, and would likely not be enforceable if challenged at court. If your agent is making you use this app, they are a f c

I’ve given previous reviews which mysteriously get deleted. I am a RW payer and was forced into this app despite the contract saying they were to auto debit at no charge each month. This app is nothing but predatory on RW tenants to scoop fees for former RW workers. It is scandalous how this is allowed to occur with no fee free option for direct debits despite contracts saying it’s required. I despise this app. It is just a money pit forced on payers.

Renters beware! In addition to forking over an exorbitant amount of rent to your landlord every month you now also pay a fee for that privilege!! Someone looked at real estate agents and landlords and thought “Hey what can I do to be even lazier and meaner than a ***real estate agent***? I’ll design Ailo!” And by gum, they succeeded! If you can’t avoid using this app, manually enter your bank details in each time to avoid the fee and stab out your eye with a fork!

Capturing a 0.25% fee from tenants on automatic payment is not justified : it provides strictly no additional value to tenants compared to automatic bank transfers in any banking app. In addition, you make it harder to pay manually by not saving account details for manual payments from one time tot he next. I can’t find any reason for degrading the user experience in that way, other than pushing consumers towards a paid option. This would be fine if we were given a choice to opt out of using Ailo, but What is scandalous is that as a tenant we are not provided any alternative by the agency to pay our rent. In other words, it equates to the agency getting the tenants to pay for their IT tools. This might be “just a few hundred dollars” but year, it is nonetheless shameful.