Terrible
Terrible - waste of time , infuriating
Yes, Airside Digital Identity is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The Airside Digital Identity app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Airside Digital Identity is free.
To get estimated revenue of Airside Digital Identity app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
Terrible - waste of time , infuriating
I couldn’t get the selfie feature of the Alaska Airlines passport verification feature to work. Vague and unhelpful instruction to “mimic my passport photo” doesn’t help when my passport photo is 6 years, old and in completely different lighting. I tried every angle for 5 minutes before I gave up. Not sure how I could have successfully used it, but disappointed that I can’t access my boarding pass without clearing this barrier, when the technology isn’t advanced enough to be usable for the average person in transit
??? had to restart the phone to escape the scan passport tutorial page with the “Read Chip” button Also 10 other problems
Got a new passport Dec 2025. “Can’t scan this document.” Followed their directions and reported - no action after 2 weeks.
I was forced to use this app in order to check in for an international flight on Alaska Airlines. The passport scanner wouldn’t work. I have to create and account and provide your personal information for no reason. So annoying.
The chip reader won’t work. I’ve tried every which way - phone case off too. I click the ‘Read Chip’ button and it doesn’t even try to read it.
Airside, you have to get this figured out. As it stands, this app has no utility. Doesn’t properly scan the front passport so have to add it manually. Then the scan of the passport chip doesn’t work at all. What’s the point of this app?
Ever since I switched to the iPhone 15 I’ve never been able to get this to work. I have literally spent hours trying to scan my passport with this app. I always was forced to use another app that Alaska had and it would work every time now Alaska doesn’t have that app if you have to use this app and it does not work! I am actually baffled on all the complaints of this scanning capability of this app is so wonky! You guys still have a 4.7 rating. That baffles me.
Impossible to scan passport with the app. Horrible technology. Very surprised Alaska uses them.
Took a long time to read my passport…almost gave up but finally took my info. Could be easier.
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
204
|
Top Free
|
|
290
|
Top Free
|
|
433
|
Top Free
|
|
438
|