Akuvox SmartPlus

The app on the watch is unusable. The app freezes every time I try to unlock the door. Please fix. Also, I noticed that the unless I have my iPhone on me, the watch app doesn’t work at all.

The app stopped working. I can’t unlock my door!

This app keeps malfunctioning. I can’t access the camera. I’m missing deliveries, because the bell is not ringing on my phone. It’s difficult to contact the “service provider” for help with these issues.

This app is completely ignorant of the user’s privacy. It is impossible to see who is at the door without enabling sending video from my phone to the caller as well. What if I’m in the bathroom? Have the developers of this app ever actually used it?

This app is trash, it stopped working and now I can’t use my app to unlock my door.

when calling to either my front door or any other camera, the sound can only be heard via the phones speaker even while phone is connected to AirPods. You gotta remove your AirPods and communicate via speaker even when you are in a room full of ppl… terrible.

At the login screen, you must select an area. I select the proper area and receive the error code “please select an area first.” I have been stuck here forever and cannot progress.

Stingy property managers install this system which is subsidized by a large and hostile foreign government. It requires full access to the phone camera to show a one-way video feed from the call box, which of course makes no sense. Repeatedly bugs the user for full access to camera, contacts, photo library, etc. It often fails to send notifications when the door is rung, so be prepared to miss deliveries. I’ve had to uninstall and reinstall the app a few times. Besides all that, works pretty well. 1/5 stars.

Every morning I wake up, my iPhone battery is much lower than expected. I do not charge my phone at night. For example, last night I went to bed, the phone was as at 100%, but seven hours later I wake to 75% charge. After checking Settings -> Battery, it clearly shows that every hour SmartPlus used 1h of the battery doing Background Activities using 95% of the battery each hour. I even killed the app and restarted my phone before I went to bed last night—all to no avail. I cannot recommend this app due this issue.

This is by far the most convoluted door security system I have ever used. Sure it’s nice to be able to see the door via a camera and to open it remotely while not home, but these are the only advantages that this system offers and they are NOT worth the cons. Firstly the “relay” feature is confusing and unhelpful— I’m not sure why you would ever want to open the first door but not the second for someone unless you’re paranoid about package delivery workers, but the fact that I have to click open door 1, wait, and then open door 2 for my guests is incredibly frustrating. On top of that, the obnoxious ringing call noise made by someone buzzing up won’t end once you open the door for them, you have to “end call”. What’s more, when I’m home I have to end the call on both my phone and the intercom for the buzzing to stop. Again, what’s the purpose of this? No one is buzzing my apartment to stand there and FaceTime me. Lastly, I just attempted to make a temp key for the first time and I am genuinely mind boggled over how convoluted they managed to make such a simple task. The categories offered on the feature are far from self explanatory and there is no explanation of how they work provided in app or on the website. See this example of a note provided on their website for how to set up a temp key: When repeat mode is Never, you can customize total times for use. The total times equal Each Door Counts (The maximum number is 100) * the number of selected devices. It should not take me 25 re-reads to decipher a help note in my native language. Bottom line this system is overly complicated and poorly designed, with no usability in mind. I’m in my early 20’s and very tech comfortable so if I can’t figure this system out I have no clue how they expect elder users to cope. Even an old fashioned bare bones apartment buzz-in system would be better than this. At least we haven’t had any security issues or concerns, which is the ONLY reason I’m not giving this system 1 star.